Top Customer Success & Experience Jobs in New York City, NY

The Senior Director of Customer Adoption Marketing will lead strategies for customer adoption, advocacy, and expansion, collaborating across functions to drive value realization and organizational growth.

The Director of Analyst Relations at BlackLine will manage relationships with top industry analysts, ensuring positive ratings in research reports and acting as a resource for teams across the company. Responsibilities include project management, content creation, and execution of an Analyst Relations plan.

Lead a strategic Customer Success organization for enterprise SaaS customers. Build executive relationships, drive adoption and value realization, manage portfolio health and commercial outcomes (GRR/NRR), mentor CSMs, and advocate customer needs to Product and Engineering to reduce risk and drive expansion.

Partner with Lead Account Managers to drive customers' digital transformation using BlackLine. Verify platform setup, train admins and end users, assess and redesign processes, architect solutions, deliver thought leadership, increase adoption and expansion, prevent churn, and document reusable process optimizations.

The Customer Renewals Manager manages contract renewals, ensures high retention rates, negotiates contracts, develops customer relationships, and identifies upsell opportunities.

The Account Manager retains and grows business within a portfolio of large corporation accounts, collaborating with internal teams to maximize customer value and drive sales.