Top Customer Success & Experience Jobs in New York City, NY

Leads the international onboarding function for EOR customers, managing specialists and overseeing employment agreements, compliance, benefits, and implementation across jurisdictions. Establishes KPIs, SLAs, playbooks, and process improvements; resolves complex customer and regulatory issues; partners with Sales, Legal, Product, and Operations; supports retention, expansion, and revenue growth; and manages team capacity, performance, coaching, and talent development during rapid growth.

Manage a dedicated customer portfolio, building relationships with administrators and executives to drive retention, satisfaction, expansion, and revenue growth. Conduct business reviews, provide proactive support and education, triage customer inquiries, coordinate cross-functional solutions, and represent the Justworks brand and product suite. The role requires consultative communication, problem-solving, organization, adaptability, and experience in customer success, account management, or complex customer service.

Leads and develops a customer onboarding team responsible for post-sales implementation. Oversees onboarding lifecycle effectiveness, customer satisfaction, KPIs, cross-functional handoffs, process improvement, hiring, reporting, and team performance. Partners with Sales, Operations, and Customer Success to create a scalable, seamless customer experience.

Leads Justworks’ 40+ person Customer Onboarding organization, setting strategy, managing managers, and optimizing onboarding journeys. The role drives customer adoption, retention, lifetime value, and revenue expansion through add-on services and integrations. Responsibilities include hiring and developing teams, designing scalable delivery models, partnering cross-functionally with Sales, Product, Marketing, and Growth, representing customer needs, and improving operational and technical experiences through data-driven experimentation.

Lead a 60+ person Customer Success organization serving Justworks’ largest customers. Set strategy, manage OKRs and revenue targets, develop CSM leaders, drive retention and expansion, improve customer value realization, and represent customer needs across the company. Partner with growth, retention, and account development teams to generate recurring revenue while maintaining exceptional customer experiences and scalable service delivery.

The Senior Account Executive will manage the sales pipeline, prospect for new business, leverage existing relationships, and advocate for customers to drive growth in the PEO sector.