Top Customer Success & Experience Jobs in New York City, NY

The Technology Partner Manager will develop and manage the partner marketplace, drive revenue, onboard new partners, and coordinate integrations and marketing efforts.

Manage a dedicated book of customers to drive retention and expansion, build stakeholder relationships, conduct strategic reviews, triage and resolve customer issues, and champion Justworks' product value.

Provide expert, multi-channel support for payroll, payments, tax, and billing issues for small business customers. Triage payments, de-escalate sensitive matters, collaborate on retention and product improvements, and educate customers on payroll compliance.

The Principal of Health Underwriting leads underwriting health insurance processes, collaborates across departments, and drives innovative strategies while ensuring profitability and growth.

The Customer Support Advocate manages inquiries from small business employees, offering support on benefits, payroll, and HR-related issues in a fast-paced environment. They provide detailed assistance and maintain communication to ensure customer satisfaction.

The CSO Manager will lead teams, drive operational excellence, track performance metrics, and facilitate alignment across departments to optimize service delivery.

The Customer Incident & Communications Manager will develop and execute communication strategies during incidents, ensuring clarity and empathy. They will collaborate with teams to create templates and enable customer-facing staff to maintain effective communication throughout high-impact situations.

Provide phone, email, and chat support to small-business administrators and executives on payroll, benefits, compliance, reporting, integrations, and HR topics; troubleshoot, manage queues, escalate, recommend product/process improvements, and help retain customers.

The Senior Account Executive will manage the sales pipeline, prospect for new business, leverage existing relationships, and advocate for customers to drive growth in the PEO sector.

The Senior Business Systems Analyst will manage Workday modules for Absence, Benefits, Payroll, and Time Tracking, ensuring effective system configuration, analysis, and support for HR processes.