Top Customer Success & Experience Jobs in New York City, NY

Lead the creation and scaling of a centralized Voice of Customer program: design feedback infrastructure, standardize listening posts, synthesize quantitative and qualitative insights, drive cross-functional governance, build dashboards/portals, close the feedback loop, and measure VoC impact to influence product, policy, and operations.

Own a book of business to drive retention and expansion: build stakeholder relationships, deliver strategic reviews and proactive support, triage and coordinate solutions with internal teams, and identify growth opportunities using customer success tools and market insights.

Lead and transform the Customer Experience Specialist function by building a high-performing team, owning operational health, driving product and technical operations, improving knowledge management and self-service, and championing AI/automation to scale processes, reduce repetitive work, and influence product through cross-functional partnerships and metrics.

The Manager of Customer Payments Support leads a team handling customer queries about payments, improves service quality, and collaborates cross-functionally. Responsibilities include coaching, data analysis for improvements, and managing team performance metrics.

Provide expert, multi-channel support for payroll, payments, tax, and billing issues for small business customers. Triage payments, de-escalate sensitive matters, collaborate on retention and product improvements, and educate customers on payroll compliance.

Lead QA strategy for customer interactions: develop and maintain evaluation standards, govern AI-assisted monitoring, audit AI outputs, run calibration, analyze scoring variance, translate insights into operational improvements, and manage a team of QA Analysts to drive consistent, objective quality measurement across CX.

Provide inbound phone, email, and chat support to worksite employees of small-business customers on payroll, benefits, timecards, tax withholdings, and product issues. Triage and escalate complex cases, maintain CRM casework, and contribute product/process improvement recommendations while delivering empathetic, accurate, white-glove customer service.

The CSO Manager will lead teams, drive operational excellence, track performance metrics, and facilitate alignment across departments to optimize service delivery.

The Technology Partner Manager will develop and manage the partner marketplace, drive revenue, onboard new partners, and coordinate integrations and marketing efforts.

The Senior Account Executive will manage the sales pipeline, prospect for new business, leverage existing relationships, and advocate for customers to drive growth in the PEO sector.