Top Customer Success & Experience Jobs in New York City, NY

Provide phone, email, and chat support to small-business administrators and executives on payroll, benefits, compliance, reporting, integrations, and HR topics; troubleshoot, manage queues, escalate, recommend product/process improvements, and help retain customers.

The role involves managing customer experience analytics, maintaining dashboards, translating data into actionable business insights, and collaborating with various teams to improve customer satisfaction and operational efficiency.

As a Continuous Improvement Coach, you will enhance customer experience through data analysis, targeted coaching programs, and effective performance improvement strategies.

As the Manager of Continuous Improvement Coaching, you will lead a team to develop coaching strategies that enhance customer experiences, using data-driven insights to foster team accountability and performance improvement.

The Customer Onboarding Manager is responsible for guiding new clients through the onboarding process, ensuring a seamless experience by building strong relations and addressing their needs proactively. This role involves collaboration with various teams to support clients in using the HR, payroll, and benefits platform effectively.

The CSO Manager will lead teams, drive operational excellence, track performance metrics, and facilitate alignment across departments to optimize service delivery.

As a Customer Onboarding Manager, you facilitate onboarding for new customers, managing the implementation process, tailoring experiences, and driving accountability across teams to ensure successful outcomes.

The Technology Partner Manager will develop and manage the partner marketplace, drive revenue, onboard new partners, and coordinate integrations and marketing efforts.

Manage a team of Customer Support Benefits Specialists, ensuring high quality responses and customer satisfaction while driving engagement and coaching.

The Customer Support Advocate will manage customer inquiries via phone, email, and chat, focusing on HR-related topics and providing effective solutions while maintaining a high level of professionalism.