Top Customer Success & Experience Jobs in New York City, NY

Manage onboarding for newly signed Smartly.io customers by designing tailored plans, configuring accounts, training users, and driving product adoption. Collaborate with Sales, Customer Success, and cross-functional teams to ensure sales commitments are delivered. Demonstrate reporting, automation, campaign, and workflow capabilities, while creating onboarding presentations and managing customer implementation timelines.

Lead a Smart Services team to drive onboarding, platform adoption, and measurable client outcomes. Manage client relationships, coach specialists, set strategic direction for testing and adoption, enforce SLAs and processes, collaborate cross-functionally, and identify commercial opportunities to protect and grow account value.

Manage a portfolio of enterprise customers to drive adoption, retention, renewals and expansion of Smartly.io’s social advertising platform. Serve as main customer contact, provide consultative support and best practices for social ad platforms, liaise with partners (Facebook, TikTok, Pinterest, Snapchat) and internal Product/Engineering, and help build Customer Success processes and knowledge resources.

Own and grow a book of large advertiser accounts, provide consultative paid-social strategy, drive product trials and customer engagement, resolve advertiser issues, build partner relationships (Meta, Pinterest, Snapchat, TikTok), and collaborate with product and internal teams to scale operations and improve outcomes.