Top Customer Success & Experience Jobs in New York City, NY

Manage a portfolio of enterprise customers to drive adoption, retention, renewals and expansion of Smartly.io’s social advertising platform. Serve as main customer contact, provide consultative support and best practices for social ad platforms, liaise with partners (Facebook, TikTok, Pinterest, Snapchat) and internal Product/Engineering, and help build Customer Success processes and knowledge resources.

Own and grow a book of large advertiser accounts, provide consultative paid-social strategy, drive product trials and customer engagement, resolve advertiser issues, build partner relationships (Meta, Pinterest, Snapchat, TikTok), and collaborate with product and internal teams to scale operations and improve outcomes.

Lead a Smart Services team to drive onboarding, platform adoption, and measurable client outcomes. Manage client relationships, coach specialists, set strategic direction for testing and adoption, enforce SLAs and processes, collaborate cross-functionally, and identify commercial opportunities to protect and grow account value.

The Agency Customer Success Manager will maintain agency partnerships, drive product adoption, enhance agency success, and provide strategic guidance in digital advertising.

As a Customer Success Lead, you will guide a sub-team, enhance customer relationships, mentor team members, and improve product adoption while managing revenue and customer experience.