Top Customer Success & Experience Jobs in New York City, NY

As a Commercial Account Manager, drive revenue by managing post-sales activities and building strong client relationships, ensuring clients maximize value from the Navan platform. Responsibilities include onboarding, account renewal, and cross-selling products.

The Enterprise Customer Success Manager drives customer satisfaction, retention, and product adoption through relationship-building, project management, and cross-team collaboration.

Lead end-to-end migrations from Reed & Mackay to Navan Premier, managing discovery, data migration, integrations, training, and adoption. Act as trusted advisor to senior stakeholders, coordinate cross-functional teams to resolve technical risks, develop playbooks and change-management materials, and drive rapid user adoption.

Serve as the integrations subject-matter expert for Navan, guiding customers through implementations, troubleshooting integration issues, owning setup steps, collaborating with Account Management, Product, and Engineering, writing technical documentation, leading trainings, and identifying opportunities to simplify and automate integrations.

The Enterprise Solutions Consultant will implement Navan Expense solutions, support Account Managers, and drive revenue by understanding client needs and leveraging expertise in accounting and finance.

As an Enterprise Customer Success Manager, you'll advise key customers on maximizing platform use, drive satisfaction, retention, and manage post-sales activities while collaborating with various internal teams.

As an Account Management Associate, support client travel and expense needs while enhancing customer experience and collaborating with internal teams for product improvements.

The Account Manager will focus on driving revenue by managing post-sales activities for Mid-Market customers, building relationships, ensuring client satisfaction, managing T&E programs, and collaborating with cross-functional teams to meet revenue goals.