Top Customer Success & Experience Jobs in New York City, NY

Lead and scale an enterprise customer success team responsible for customer launches, adoption, revenue growth, retention, and satisfaction. Analyze customer health, improve engagement programs, coach account managers, and partner cross-functionally with Sales, Product, Finance, Support, Operations, and executives. Maintain customer relationships, communicate product value, track requirements, and reduce churn. The role requires travel for implementation, training, and annual reviews.

Supports commercial SaaS customers throughout the account lifecycle by resolving issues, communicating product solutions, driving adoption and retention, managing account priorities, executing customer playbooks, tracking KPIs, refining segmentation, and processing or negotiating renewals. The role serves as the customer voice while collaborating with account managers and internal product, design, and engineering teams.

As a Commercial Account Manager, drive revenue by managing post-sales activities and building strong client relationships, ensuring clients maximize value from the Navan platform. Responsibilities include onboarding, account renewal, and cross-selling products.

The Enterprise Customer Success Manager drives customer satisfaction, retention, and product adoption through relationship-building, project management, and cross-team collaboration.

The Enterprise Solutions Consultant will implement Navan Expense solutions, support Account Managers, and drive revenue by understanding client needs and leveraging expertise in accounting and finance.

Supports Account Managers and B2B travel and expense customers by resolving product configuration, integration, payment, policy, and platform issues. Communicates with program administrators, handles escalations, coordinates cross-functional solutions, drives adoption and retention, tracks customer KPIs, provides product feedback, and documents scalable processes.

Own strategic relationships with complex enterprise clients, serving as a trusted executive advisor and voice of the customer. Lead migrations from legacy travel-management technology to Navan, including scoping, implementation, go-live, and hypercare. Drive adoption, retention, compliance, training, health checks, business reviews, risk mitigation, and churn prevention. Partner with Product, Engineering, and Sales on feedback, enhancement requests, and escalations while managing stakeholder alignment and change resistance.