Top Customer Success & Experience Jobs in New York City, NY

The Account Manager will focus on driving revenue by managing post-sales activities for Mid-Market customers, building relationships, ensuring client satisfaction, managing T&E programs, and collaborating with cross-functional teams to meet revenue goals.

As a Commercial Account Manager, drive revenue by managing post-sales activities and building strong client relationships, ensuring clients maximize value from the Navan platform. Responsibilities include onboarding, account renewal, and cross-selling products.

The Enterprise Customer Success Manager drives customer satisfaction, retention, and product adoption through relationship-building, project management, and cross-team collaboration.

The Enterprise Solutions Consultant will implement Navan Expense solutions, support Account Managers, and drive revenue by understanding client needs and leveraging expertise in accounting and finance.

As an Enterprise Customer Success Manager, you'll advise key customers on maximizing platform use, drive satisfaction, retention, and manage post-sales activities while collaborating with various internal teams.

Lead global pre-sales and onboarding strategy, direct senior managers across Pre-Sales and Implementation, partner with Sales to institutionalize GO&S participation, shorten client time-to-value, govern scope and tiers, build data-driven reporting, and serve as executive escalation for high-value deals and complex implementations.

Serve as primary client liaison for Event Travel, providing end-to-end travel support, fare and booking management, program coordination from post-sale to billing, troubleshooting using agent tools, maintaining documentation and SLAs, training on travel platforms, and supporting team leads to maximize revenue and client ROI.