Top Customer Success & Experience Jobs in New York City, NY

As an Enterprise Customer Success Manager, you'll advise key customers on maximizing platform use, drive satisfaction, retention, and manage post-sales activities while collaborating with various internal teams.

The Integrations Manager will oversee customer integration journeys, troubleshoot issues, collaborate with teams, and enhance integration processes through documentation and training.

The Account Manager will focus on driving revenue by managing post-sales activities for Mid-Market customers, building relationships, ensuring client satisfaction, managing T&E programs, and collaborating with cross-functional teams to meet revenue goals.

Support enterprise clients by executing account strategy, acting as product expert, managing operational workflows and bug resolution, producing data-driven reports, and assisting on account projects to drive adoption and retention.

Lead implementation and adoption of Navan Expense for commercial accounts by applying accounting and finance expertise, ERP integration experience, and project management. Partner with Sales, Product, Finance, and Operations to train account teams, drive usage and revenue, and inform product development.

As a Commercial Account Manager, drive revenue by managing post-sales activities and building strong client relationships, ensuring clients maximize value from the Navan platform. Responsibilities include onboarding, account renewal, and cross-selling products.

The Enterprise Customer Success Manager drives customer satisfaction, retention, and product adoption through relationship-building, project management, and cross-team collaboration.

Manage customer accounts by supporting travel needs, driving satisfaction, and providing feedback to improve products. Collaborate with teams to enhance customer experience.

The Enterprise Solutions Consultant will implement Navan Expense solutions, support Account Managers, and drive revenue by understanding client needs and leveraging expertise in accounting and finance.

Lead cross-functional efforts to ensure client support meets or exceeds expectations. Manage escalations, align Sales/CS with Support, standardize reporting and metrics, recommend process improvements, and use data-driven insights to improve customer experience and meet SLAs.