Manage the full enterprise customer lifecycle, including implementation, adoption, success planning, renewals, and expansion. Partner with customers to drive engineering transformation, business alignment, and high-value use cases. Forecast renewals, identify risks, conduct executive discussions, discover growth opportunities, collaborate cross-functionally, and track account metrics to improve customer outcomes.

Manage the full customer lifecycle, including implementation, adoption, success planning, renewals, and expansion. Partner with customers to drive engineering transformation, align business goals, develop high-value use cases, and integrate DX into workflows. Track account metrics, forecast renewals, address risks, lead executive discussions, and collaborate cross-functionally to improve customer outcomes.

Manages post-sale relationships with mid-market and enterprise customers, helping them adopt Atlassian solutions, achieve business outcomes, and expand usage. Develops success plans, conducts executive reviews, identifies churn risks, provides product guidance, and collaborates with account teams and internal departments. Serves as a trusted advisor and voice of the customer while managing a book of business and driving long-term customer value.