Top Real Estate Customer Success & Experience Jobs in New York City, NY

Provide high-level administrative support to executives in Alternative Credit, manage calendars, coordinate travel, and ensure smooth operations.

The Violations Coordinator manages NYC compliance, tracks violation closures, ensures inspections are code-compliant, and supports the Property Management team.

The Customer Resolution Specialist serves as a primary contact for customer inquiries, resolving issues while enhancing customer experience through support, research, and collaboration with internal teams.

Directs the strategy and execution of a client experience measurement framework, integrating feedback and data to drive enterprise alignment and improvements in service delivery.

The Business Development Director will focus on growing market share, developing client relationships, and executing yearly business development plans while also collaborating on marketing efforts and Salesforce management.

The Executive Account Director leads strategy and growth for Occupier accounts, enhances client relations, and oversees contract performance. Responsibilities include driving client value, P&L management, and leading cross-functional teams.

This role manages tenant and visitor access, ensuring security protocols are followed and assisting with inquiries and safety procedures.

Lead strategic relationships with enterprise law-firm clients across onboarding, adoption, renewal, and expansion. Drive measurable account outcomes, conduct executive business reviews, mitigate churn, surface expansion opportunities, and build scalable US Customer Success playbooks and team capabilities while partnering with Product and Sales.

The Customer Activation Specialist will oversee customer onboarding and support, ensuring a seamless experience from contract to go-live, while collaborating on process improvements.

As an Account Executive, you will develop digital marketing strategies for clients, build relationships, and drive sales revenue using CoStar's extensive property data. You will manage a client portfolio through effective product demonstrations and industry insights, ensuring customer satisfaction and business growth.