Top Hybrid Customer Success & Experience Jobs in New York City, NY

As a Surveillance Associate, you'll conduct trade surveillance reviews, analyzing trading activity for potential manipulation, and escalating findings to senior staff.

Manage and grow Ambry's institutional accounts in the Northeast by driving adoption of CARE and other products, ensuring post-sale success, leading renewals and expansions, coordinating cross-functional teams, and delivering client governance and business reviews.

Lead strategy and execution to onboard, retain, and expand larger customer segments. Design onboarding and onboarding specialist operations, build CS analytics and experiments, evaluate economics and prioritization, create AI-powered automation for CS workflows, and align cross-functional teams to scale the CS motion and drive strategic initiatives.

The Temporary Support Associate welcomes clients, assists with sales, operates the POS system, manages stock levels, and maintains sales floor organization.

The Technical Implementation Manager is responsible for client technical support, guiding US clients on platform setups, integrations, and customizations while collaborating with internal Product and Tech teams.

The Client Value Partner role at Celonis is focused on leading customer success and value transformation initiatives for strategic accounts in the Utilities & Energy sector, while collaborating with C-Level executives and cross-functional teams.

The Revenue Enablement Manager designs and executes enablement programs for GTM teams, improving sales methodologies, training, and supporting revenue growth.

The Technical Account Manager acts as a customer-facing expert ensuring clients maximize Regal's platform value through strategic advice, technical problem-solving, and driving product adoption.

Own technical relationships with integration partners to enable, implement, and optimize Alloy solutions. Design partner-led implementations, create scalable playbooks, identify adoption opportunities, and collaborate with Product and Engineering to improve partner-delivered integrations and time-to-value.

Lead a distributed team of 8-10 Strategic Account Managers in the US Food & Beverage vertical to drive retention and revenue growth for large restaurant accounts. Provide 1:1 coaching, performance management, and serve as senior escalation for customer issues. Influence product and tooling as the voice of upmarket sellers, develop repeatable processes and training, and manage cross-functional projects and go-to-market initiatives.