Lead design and operation of global medical device complaints and post-market surveillance. Ensure compliant intake, investigation, vigilance reporting, trending, CAPA integration, recalls, and cross-functional coordination to drive risk mitigation and product improvements.

Lead and scale end-to-end global DTC operations (order-to-porch), improving fulfillment, last-mile logistics, returns, inventory strategy, and parcel freight. Drive KPIs, continuous improvement, automation and AI adoption, partner cross-functionally with Commercial, Technology, Supply Chain and Finance, and enable promotional and peak-event readiness.