Lead a team to design and execute scalable, compliant servicing operations programs. Own program roadmaps, KPIs, risk management, change management, training, knowledge systems, and process improvements using Lean Six Sigma. Partner with Product, Engineering, Compliance, and vendors to translate technical concepts, drive adoption, and deliver measurable business outcomes.

Oversee high-visibility technical programs, streamline processes for product development, coordinate across teams, evaluate risks, and communicate with stakeholders.