Top Remote Artificial Intelligence Customer Success & Experience Jobs in New York City, NY

The Engagement Manager leads onboarding and activation for enterprise accounts, presenting to senior leadership and creating repeatable frameworks to enhance engagement. This role requires driving execution and managing the full lifecycle of client interactions, focusing on achieving clear outcomes and customer satisfaction.

The Performance Manager is responsible for client retention, revenue growth, account management, and developing strong client relationships across multiple software applications.

The Customer Success Manager manages client onboarding, enhances customer experiences, resolves issues, and ensures successful implementation of solutions for enterprise clients.

Lead Customer Advocacy and Insights at Zeta by managing the Customer Advisory Board and Voice of Customer programs, ensuring customer feedback is utilized to enhance product development and marketing strategies.

The Account Manager will manage existing SaaS customer relationships, drive product adoption, renewals, and identify expansion opportunities, ensuring customer satisfaction and revenue growth.

Own and resolve complex medical billing and insurance cases end-to-end after AI handoff. Contact providers, insurers, and collections; investigate claims and benefits; advocate for users; maintain clear documentation; communicate progress; and improve playbooks while partnering with Product and Engineering.

The Learning Experience Designer develops scalable AI-enabled learning experiences, collaborates with stakeholders, and utilizes data-driven methods to enhance workforce performance and capabilities. The role involves performance consulting, workflow integration, and continuous improvement of learning solutions aligned with business needs.

Responsible for managing enterprise accounts to drive retention, expansion, and customer value, aligning customer objectives with commercial growth opportunities.

The Head of Partnerships will manage and scale the partnership ecosystem, focusing on referral partners, channel revenue, and system integrators to drive growth.

The Senior Technical Trainer will deliver training to customers on the Samsara platform, produce training materials, and collaborate closely with other teams. They require strong communication and presentation skills, along with experience in training delivery.