Top Remote Financial Services Customer Success & Experience Jobs in New York City, NY

As a Consumer Credit Support Specialist, you will handle consumer inquiries, ensure compliance with credit regulations, and improve consumer support strategies.

The Support Specialist will manage high inbound customer interactions, resolving account issues and improving processes while adhering to compliance.

The Senior Manager of Opportunities Resolution leads the team's efforts in handling escalated member concerns, ensuring excellent customer service and managing complaint resolutions. This role involves overseeing multiple projects, fostering cross-department collaboration, and driving process improvements.

The Outbound Collections Representative will manage high volumes of outbound calls to resolve overdue payments, using negotiation and conflict resolution skills to assist customers.

Lead and build the global social support program, manage crisis communication, and foster collaboration with various teams to enhance customer experience.

Oversee the Practice Support Team, resolve escalated issues, provide technical support, improve processes, and conduct customer onboarding for Scratch's products.

As an API Support Specialist, you will provide technical support for API integrations, troubleshoot issues, collaborate with internal teams, and advocate for developer needs.

The Validation Services Representative reviews and processes transactions for assigned clients, ensuring adherence to policies and improving customer interactions. They collaborate with internal teams to enhance the customer experience and resolve issues.

Manage client portfolios focusing on retention and growth, analyze business spending, and build relationships to serve as a trusted advisor.

Join Charted as an Associate Software Implementation Consultant, assisting in the implementation of AP Automation software, managing client relationships, and handling project management tasks.