Top Remote Social Impact Customer Success & Experience Jobs in New York City, NY

Provide outcomes-focused consulting to Raiser's Edge NXT customers, driving product adoption, advising on roadmaps, and managing a portfolio through implementation, ongoing releases, and renewals. Partner with Sales, CSMs, and services teams, contribute to Advisory+ offerings, and act as a subject matter expert to expand Blackbaud Advisory+ footprint.

The Lead Recurring Giving Specialist will manage and grow the recurring giving program, focusing on donor retention, acquisition strategies, and optimizing donor journeys to enhance engagement across various channels.

Provide remote telehealth services to clients, facilitating group sessions using various contemplative practices. Support mental health treatment through integrative care approaches.

Lead a team of Customer Success Managers to optimize renewal performance and customer activation strategies while collaborating with cross-functional teams to exceed revenue goals.

Manage onboarding, adoption, and retention for $10k+ ARR accounts; act as trusted advisor, monitor customer health, identify expansion opportunities, reduce churn, and collaborate cross-functionally using tools like Gainsight, Zendesk, Jira, and Salesforce.

As an Enrollment Specialist, you will educate prospective members about cancer care services, make daily outbound calls, and build trusting relationships. You will be responsible for enrollment surveys and identifying urgent member needs, while achieving quality and productivity goals.

Teaching Assistants support learners in the Cloud Support Specialist training program, providing assistance during live and asynchronous sessions, grading submissions, and engaging with students via Slack and Zoom.

The Senior Technical Account Manager will serve as a trusted advisor for an enterprise account, manage device lifecycles, and drive technical support while ensuring operational adoption of Axon products to enhance customer satisfaction and reliability.

As a Technical Support Specialist, you'll offer technical assistance, enhance customer experience, solve issues, maintain platform knowledge, and collaborate with the Customer Success team.