Account Manager

| Hybrid
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Are you motivated by working closely with customers and solving their online marketing strategy bottlenecks? Do you take pride in helping your customers succeed?
As an Account Manager at Smartly.io, you’ll take ownership of your own customers from first week on, perform consultative sales, and function as the crucial link between customers, Facebook, and our product development team. You’ll work at the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own target market, managing customer relationships with huge advertisers, and scaling the operations of an ambitious growth company.
We're definitely looking for you if you:
  • have 2–5 years of experience in B2B sales, account management and online marketing
  • get your motivation from working very closely with customers 
  • are driven by growing your clients, and constantly looking for new market opportunities
  • are a strong team player willing to constantly learn from and teach others
  • have strong technical skills and are able to communicate about complex concepts clearly and efficiently
  • have genuine interest and experience in online marketing and B2B sales
  • have great communication and negotiation skills with proactive attitude to drive results
  • have excellent social skills that allow you to build trust and close relationships
  • have at least a Bachelor’s degree in business administration, sales or other relevant field
  • are available and willing to travel to meet customers and are flexible with your schedule
  • have fluent spoken and written English (it’s a plus if you have fluency also in other major languages that are relevant in our target markets)
As an Account Manager at Smartly.io your tasks are:
  • Manage and grow your own customers 
  • Work closely with customers to hone their online marketing strategy and to be able quickly resolve advertiser issues, including campaign performance and platform bugs
  • Grow and manage your own pipeline and drive sales proactively
  • Build, manage and develop strong relationships with our customers and Facebook
  • Provide dedicated support, best practices, data insights, and product knowledge to create business solutions for customers
  • Teach and train your customers to use the tool efficiently and keep them updated about its latest changes and newest features 
  • Take full ownership and responsibility of your own target market, segments and customers, and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc)
  • Develop and maintain excellent knowledge and skills for our tool and FB marketing in general so that you’re constantly able to solve customers’ problems 
  • Collaborate with customers and product development team to maintain the quick feedback loop, design new product features and to improve the interface
  • Collaborate with the marketing team to create sales materials and case studies 
  • Constantly step out from your comfort zone to learn super fast in a quickly evolving industry

Recruiting process Smartly.io hires people that are extremely quick at learning new things because online marketing and Facebook as a platform evolve constantly with an incredibly fast pace. Our recruiting steps are designed to give you a realistic glimpse on some parts of the job, but also to test the ability and willingness to quickly learn and apply the fast-changing concepts of online advertising. The process is an opportunity for both you and us to investigate are we made for each other. We always want to find the most suitable position for each candidate, add points of more f2f between the process steps, and the specific role is discussed along the way. STEP 1 - Your first task is to do a homework assignment. Completing the homework requires learning the basics and even more challenging concepts of the Facebook advertising industry. STEP 2 - Facebook Advertising Concepts Interview & discussion about your passions and preferred role with your potential new teammates. STEP 3 - Sales demo simulation where you need to convince us to start trial with the Smartly.io tool. STEP 4 - Discussions with our management team. P.S. Learn more about us in our blog posts: Why Fly 89 Employees to Greece — the Futur.io Offsite and How We Hire Great Business Talent — or check out what our teammate Claudio thinks about working at Smartly.io!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RubyLanguages
    • TypeScriptLanguages
    • FlowLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • CassandraDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • RabbitMQDatabases
    • Google AnalyticsAnalytics
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • Monday.comManagement
    • WebflowCMS
    • HubspotCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • MarketoLead Gen
    • Google HangoutsCollaboration
    • SlackCollaboration

Location

We put Smartlies' health first. While we have created more flexibility for Smartlies to choose where they work, we continue to follow all local health measures to ensure that our New York office remains open and safe for all who choose to come in.

An Insider's view of Smartly

What projects are you most excited about?

At Smartly.io we are most excited about continuing to work with our partners to solve challenges and better enable them to enhance their performance on paid social. Many brands we work with have been focusing more and more on creative so it's no surprise that Smartly has as well. I've seen our Creative solutions evolve so much in the last two years

Corinne

VP US East

What are some things you learned at the company?

Open communication is encouraged at all levels of Smartly.io, it's a big part of the culture. I enjoy the interesting challenges that come from working with customers, and having the autonomy to push your idea's forward and work on things you're interested in or want to add to your skillset.

Malachy

Customer Solutions Engineer

How do your team's ideas influence the company's direction?

We foster transparency, which allows our teams the freedom and responsibility to pursue our vision in a self-driven way. Everyone is trusted as an owner, we’re all responsible for thinking and acting in the long-term interest of the company. At Smartly.io, nothing is someone else’s problem — we’re all doers with an entrepreneurial attitude.

Kristo

CEO & Founder

What are Smartly Perks + Benefits

Smartly Benefits Overview

Smartly.io’s benefits are meant to ensure that employees stay healthy, well, and energized in different life situations. Smartly.io supports employees so that everyone can focus on learning and creating positive impact in their role.

Growth-minded colleagues. Competitive salaries & option plans. Full five weeks of paid vacation. Paid parental leave. Health coverage. Wellness benefit. Reimbursement flexibility. Opportunities to rotate to our offices across the globe. Get your own laptop + smartphone. Weekly lunches. Opportunities to attend industry events. Team stipends for activities while not in the office.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Generous parental leave
Family medical leave
Company sponsored family events
Vacation + Time Off
Generous PTO
5 Weeks Per Year
Paid volunteer time
Paid holidays
Paid sick days
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
One-time Benefit for New Hires
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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