Code3 is a full-service marketing partner, powering better performance for digital disruptors and Fortune 500 leaders alike. It provides white-glove creative, media buying, and measurement services for brands across scaled digital and audience-based media platforms. Code3’s deep expertise drives business results and reveals actionable insights about customers and prospects. At a time when CEOs and CMOs are striving for greater control and transparency over marketing investments, Code3 stands out through its standards, accountability and expertise. That’s why top companies rely on Code3 to reach their most valuable prospects across digital, social, and emerging channels like audio and OTT.

The Account Supervisor will report directly to our Group Director overseeing Code3’s Accelerate business, focused on providing cost effective, nimble strategy to our high-growth start ups and emerging businesses wanting to mature their marketing efforts. This role will help forge a path for Accelerate at Code3, contributing to thought leadership, training, and process development for our Activation media buyers stepping into account management responsibilities. In addition to foundation-building, the Account Supervisor will oversee a collection of Commerce accounts as a senior escalation point. Through client team coaching and strategic guidance, the Account Supervisor will drive retention and growth for the Accelerate book of business. The role is approximately 50% client work and 50% business development.

What you’ll do:

• Serve as an escalation point for our mid-market Commerce accounts, shepherding client teams through multi-channel strategy, fire drills, and growth conversations
• Provide coaching & development opportunities for client teams on topics including account management, strategic thinking, and communication
• Oversee the lifecycle of clients within book of business, including onboarding, maintenance, growth, cross-selling, and retention
• Partner with our mid-market Group Director on process and training development
• Create and deliver trainings on core account management and Commerce topics
• Contribute to company thought leadership around multi-channel strategy and mid-market account management for Commerce clients

Who will love this role:

• A self-starter who thrives in a rapidly changing environment
• A data-driven decision-maker passionate about exceeding client expectations
• A leader who recognizes the importance of delivering kind & clear feedback to accelerate the development of others
• A cool-headed problem solver who won’t break a sweat in the midst of client urgency

You should have:

• 3+  years of experience managing clients and client relationships
• 5+ years of digital media experience with a strong focus in Commerce media, including hands-on keyboard experience
• A proven track record of success with client retention
• Experience managing teams and developing talent
• Experience serving as an escalation point for clients, supporting with fire drills, strategic guidance, and growth 
• A self-motivated drive to learn & openness to feedback 
• Agility to focus on multiple priorities at any given time while maintaining a high level of attention to detail and organization
• Experience working with Paid Search, Paid Social, or Programmatic clients is a plus (not a must)

Perks and Benefits:

• Full medical and dental benefits and generous retirement program 
• Thoughtful parental leave and return program
• Flexible Time Off, holidays, quarterly Company “Recharge” Days, and holiday closure in December
• Ongoing learning and development opportunities
• Commitment to transparent DEIB practices

Code3’s people are what set us apart. We’re dedicated to hiring, retaining, and developing a diverse group of remarkable Coders because we know it’s the way things should be. By prioritizing our commitment to fostering an inclusive, equitable, and safe environment, we are living our mission of fueling the growth of our people. It’s this focus that empowers Coders to not only achieve great work for our clients, but also propel their own development forward and upward. We strongly encourage people from underrepresented backgrounds and all identities to apply even if you don’t feel that you meet all of the requirements above!

If you have any special needs that we can accommodate, please reach out to our team at [email protected] so we can make accommodations.

Salary Information: The base salary range for this position is $102,000 - $122,500 and is commensurate with candidate experience and location.

For candidates that are based in California, we encourage you to review this important information for California residents here. For best results, open the link in a new tab.