• Responsible for the client onboarding process from purchase until successful launch as well as ongoing service projects.
• Manage the client transition from Sales to Customer Success to ensure the client is excited about starting their journey with Bluecore and look for ways to improve the overall process.
• Complete the necessary preparation for the project kick-off meetings and ensure the client relationship gets off on the right foot.
• Set the right client expectations and ensure the project is completed in a reasonable time frame.
• Manage the client health of your projects.
• Be a part of cross-functional teams to help roll out new product features and improve the overall customer experience.
• Establish a strong relationship with your clients and provide an amazing client experience.
• Understand what the client perceives as value and what is important to their business. Prioritize the project milestones based on these inputs.
• Effectively & consistently communicate project status & deadlines to the client and impacts to deadlines based on missed deliverables.
• Completing the necessary quality assurance checks to confirm that the launch has been successful.
• Keep Salesforce.com, Jira and our project management tools up to date so that client progress is clear, all contacts and other customer info is complete and that there is a clear understanding on the health of the customer.
• Ensuring that the customer has a clear understanding of the Bluecore platform. Most of the training should be covered by the Training Specialist but it’s your responsibility to guide the customer on the right training path and ensure that they have been trained.

• At least 2 years experience in a customer facing position (preferably customer success, project management or consulting) in a technology environment
• Proven ability to manage projects. A PMP is an asset
• Strong technical skills or ability to quickly learn technical concepts
• Experienced user of Microsoft Powerpoint or other presentation tools
• Proactive, energetic attitude and desire to work in a results-oriented and deadline-driven environment
• Must be detailed in documenting information and practice good follow through techniques
• Demonstrates basic problem solving abilities, coupled with a desire to take on responsibility
• Possess excellent written and verbal communication skills
• Fantastic interpersonal and influencing skills
• Confidence, patience, passion, ambition and drive
• Ability to prioritize and manage yourself to get things done with minimal oversight
• A love for small company environments
• BA/BS degree is required
• Knowledge of these tools is an asset: Salesforce, Wrike (or other PM tools), and Jira
• Bonus if you’ve worked in a tech/SAAS startup or have eCommerce experience.
• May be required to travel

• Highly competitive compensation package including salary and equity as well as the opportunity to work for one of the fastest growing marketing technology start-ups
• Comprehensive medical, dental, and vision insurance
• 401(k) plan
• Monthly fitness stipend for a gym membership or fitness classes
• Monthly NYC Metro Card
• Generous Parental Leave & flexible vacation policy

At Bluecore we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.