WHO WE ARE

Appboy is the leading lifecycle marketing platform for the mobile-first age. We exist to help marketers seize the opportunities created by the challenges of today’s mobile economy. That means we built the world’s best intelligent CRM so marketers can connect human-to-human, at scale, with their customers, driving deep engagement and ROI.

The center of our platform is the holistic user profile that offers a single view of the customer. Our robust audience segmentation and advanced multi-channel messaging allow brands to use the data from these user profiles to create and automate highly personalized marketing campaigns, and build meaningful dialogues with their audiences across devices and channels.

Thousands of global marketers use Appboy to connect with over 600 million active users, with 150 billion real-time events and 7.5 billion messages processed through our platform each month. We help brands like Domino’s, Tinder, iHeartMedia, Opera, SoundCloud, and Urban Outfitters to better engage, retain, and monetize their customers. Appboy is venture backed with over 140 employees and offices in New York, San Francisco, and London. Learn more at Appboy.com.

WHAT WE'RE LOOKING FOR

Recognized by Business Insider as one of New York’s coolest enterprise startups, and recently completing Series C round of funding for $20mm, Appboy offers a unique and robust marketing automation and analytics platform for mobile apps that helps major brands manage their mobile relationships with consumers. 

As a Customer Success Manager you will be the relationship owner of a portfolio of Appboy’s strategic clients. You will optimize your clients' experience of and value from Appboy by being a trusted advisor helping them get the most from Appboy by acting as their day to day support contact and as a strategic marketing and technology consultant.

As part of the Appboy Customer Success Team you will help clients solve technical challenges and answer product questions. Furthermore, you will be at the frontline of our product development, gathering client suggestions and taking an active role in prioritizing our development roadmap.

This is an opportunity to bring your skills as a consultant, business analyst, project manager or customer success professional along with high level of curiosity about all things tech, and expand your knowledge of Direct Marketing, Mobile Marketing Automation, APIs and Analytics.

WHAT YOU'LL DO

• Lead the Post-Sales Success Team in your territory, managing Customer Success Managers, Onboarding Managers and Technical Success Managers, as well as Regional Role Leads
• Take the lead role in overseeing the health and success of clients in your territory
• Lead your team to develop, maintain and improve processes and best practice
• Support your team's professional development and wellbeing in the workplace
• Mentor your team to support and develop their client facing skills
• Act as a senior contact point and point of escalation for clients in your territory
• Take ownership of significant and strategic client accounts in your territory
• Work with stakeholders across Appboy as part of the organizations Success leadership to align global process and provide upward reporting on your territory's client accounts

Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role.

WHAT YOU CAN EXPECT

A great tech startup culture where openness, curiosity, collaboration and career growth are encouraged and supported. You’ll also have the opportunity to work, daily, with Appboy’s clients, many of whom are the most innovative and exciting enterprise and mobile brands in the world.

WHAT YOU HAVE

Who will be a success on the Customer Success Team:

• People say you’re a great communicator! 
• You have exemplary written and verbal communication skills coupled with unparalleled follow up skills. You leave people with the impression that you are really listening to them and understand their problem.
• You’re known for being a “team player.” We just can’t emphasize this enough.
• High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others.
• You have experience managing complex accounts or projects with sophisticated client team.
• You have domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (even just HTML).

WHAT WE OFFER