SaaS startup Aircall raises $29M to enhance its cloud-based phone system

by Liz Warren
May 16, 2018
Aircall funding
image via aircall

There’s a reason why big names like Uber and Zipcar use Aircall, and it’s not just because it’s a fellow startup disrupting its industry.

Aircall provides call center software that improves workflows and integrates with most CRMs, and it’s been getting the attention of investors ever since it was founded in 2014. The startup just announced a $29 million Series B funding round, bringing its total funding amount to over $40 million.

The round was led by Draper Esprit, with participation from Balderton Capital, NextWorld Capital, eFounders, Newfund and existing investors. Funds will be used to enhance the company’s cloud-based phone system and make hires in its offices around the world.

“Teams are increasingly looking for efficiency and productivity gains made possible by integrating your phone into the SaaS tools your business is already using,” said CEO Olivier Pailhes in a statement. “We look forward to delivering more value to our customers through product enhancements and a broader integration ecosystem.”

We look forward to delivering more value to our customers through product enhancements and a broader integration ecosystem.”

Aircall’s software helps transform call centers into high-performing, sophisticated business units. It gives teams the ability to easily pull analytics reports and collaborate with team members across the globe, as well as view a complete customer timeline of past interactions at the start of each phone call.

As the company adds new employees to its team, it plans to maintain its positive culture.

"We place an emphasis on having strong team dynamics and having fun as we grow Aircall,” VP of Marketing Jeff Reekers told Built In NYC in a previous article. “People filled with passion, curiosity and perhaps most importantly, a great sense of humor, are ideal candidates."

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