Leading with Learning: How Spectrum Reach Focuses on Education and Training to Help Employees Develop Their Skills

An evolving industry and support by Spectrum Reach to help employees try new roles gave an advertising sales manager a pathway to growth.

Written by Taylor Rose
Published on Jun. 17, 2024
Leading with Learning: How Spectrum Reach Focuses on Education and Training to Help Employees Develop Their Skills
Shutterstock
Brand Studio Logo

TV advertising is constantly evolving. To keep pace with the innovation, Spectrum Reach relies on employees like Local Sales Manager Adam Phelps, who helps clients navigate the industry’s changes and get the results they need.

Phelps leads a Tampa-based sales team that creates TV advertising campaigns for businesses throughout the Polk County, Florida region. To do this effectively, he and other employees of Spectrum Reach, the advertising sales business of Charter Communications, must constantly grow their skills and keep on top of the latest developments in their industry. 

“TV advertising is no longer just about ratings and networks — it’s also about data, audiences and screens,” Phelps said. 

 

“TV advertising is no longer just about ratings and networks — it’s also about data, audiences and screens.”

 

WHAT DOES SPECTRUM REACH DO?

Spectrum Reach is the advertising sales business of Charter Communications, providing custom advertising solutions for local, regional and national clients.

 

Leading Through Change

With the capability to sell commercials on linear, streaming and digital platforms, Spectrum Reach is at the forefront of using aggregated and de-identified data in a privacy-focused manner to help businesses create data-focused campaigns. Phelps’ team helps advertisers reach not just a broader audience, but the right audience for each of their unique businesses. The team relies on regular training modules and growth opportunities to best serve their clients’ needs. 

“Advanced advertising has become a focal point for Spectrum Reach’s business, which now encompasses streaming TV and digital advertising in addition to traditional linear TV advertising,” Phelps said. “As a team leader, it’s incumbent upon me to help prepare my local teams for the future of our business. Staying on top of all that technology and data requires constant training and education.”

 

“As a team leader, it’s incumbent upon me to help prepare the local teams for the future of our business.” 

 

For example, Phelps explained that reframing technical advertising concepts like “hourly bid optimization” into actions like “buying clicks when they are at the best value” is one way the team ensures the advertiser “understands what we’re doing by moving away from how we’re doing it.” This kind of repackaging into more easily understandable language helps his team improve their communication skills. 

“I work with the team every day on strengthening their skill of explanation,” Phelps said. “Being a clear communicator builds credibility and ultimately helps account executives better serve their clients’ needs.” 

 

A Career Flourishes

Phelps was the first advanced advertising sales manager at Spectrum Reach in the Tampa market when he was hired in 2018. At the time, advanced advertising — which typically refers to any advertising that is not traditional, over-the-air broadcast advertising — was a burgeoning media segment where advertisers leveraged data to create digital ad experiences. Since then, he has received extensive training in the subject from Spectrum Reach.

“I’ve been able to use product-specific training courses that are offered by our company to  develop my understanding of the bigger picture,” he said. “Those trainings dive far deeper into product detail, allowing me to go beyond talking points to a richer understanding of how our products are designed to work together to deliver the best possible campaigns for our advertisers.”

By expanding his knowledge of the digital ecosystem, including data collection, audience segmentation and the strategic use of multiple advertising products, Phelps has grown his skills as the industry has evolved, which has enabled him to better serve his clients — leading to his recent promotion to local sales manager for the Polk County market. 

“Spectrum Reach is one of the most supportive work environments available for those who lean in,” Phelps said. “If you seek out the resources, engage and participate, Spectrum Reach provides substantial opportunities to strengthen and grow your own skill set and become a true partner to our clients and help them achieve a successful advertising campaign.” 

 

“Spectrum Reach is one of the most supportive work environments available for those who lean in.” 

 

Read MoreHow These Companies Provide Meaningful Internship Opportunities

 

 

Responses have been edited for length and clarity. Images provided by Spectrum.