Commercial Counsel will negotiate complex customer-facing agreements for payment, data, and financial services products. Responsibilities include advising sales, account management, product, and regulatory teams; managing early-stage disputes; interpreting contracts; addressing legal and operational risks; developing negotiation playbooks; training commercial teams; and driving legal automation. The role requires autonomous, cross-functional work in a fast-paced global environment and is based in the New York office with periodic travel.

Lead complex, ambiguous initiatives across Adyen’s global Support, Professional Services, and Merchant Operations teams. Design scalable customer-lifecycle processes, remove technical and operational roadblocks, connect product launches with operational readiness, use performance data to guide improvements, and embed AI into workflows. The role requires strategic problem-solving, cross-functional influence, technical fluency, and the ability to turn undefined concepts into scalable operational capabilities.

Leads cross-functional compliance programs enabling launches across products, markets, payment methods, partners, and network programs. Partners with Product, Engineering, Commercial, Legal, Risk, and Operations to define requirements, develop scalable controls and operating models, manage risks and dependencies, coordinate testing and launches, and optimize post-launch performance. Builds governance routines, documentation, playbooks, and repeatable processes that support compliant growth and operational efficiency.