Jobs at American Express

Build and deploy generative AI, agentic systems, and intelligent automation solutions for enterprise business opportunities. Partner with business, product, engineering, risk, and platform teams to discover use cases, validate measurable value, scale solutions into production, and develop reusable AI capabilities. Responsibilities include software engineering, AI evaluation, governance, security, reliability, stakeholder leadership, and adoption of sustainable operating models.

Build and deploy secure, scalable Generative AI, agentic AI, and intelligent automation solutions from discovery through production adoption. Partner with business, product, engineering, risk, and platform teams to identify opportunities, validate measurable value, develop AI-enabled workflows, and establish responsible AI controls. Generalize successful solutions into reusable enterprise capabilities while influencing stakeholders, evaluating quality and reliability, and mentoring partner teams.

Build and deploy generative AI, agentic systems, and intelligent automation for enterprise business opportunities. Partner with business, product, engineering, risk, and platform teams to discover use cases, develop proofs of value, scale solutions into production, and establish reusable AI capabilities. Evaluate quality, reliability, security, privacy, cost, and responsible AI controls while influencing stakeholders and supporting adoption.

Leads strategy, roadmap, investment, delivery, adoption, and measurable outcomes for an enterprise AI platform portfolio. Builds reusable AI capabilities, developer tools, APIs, and services that accelerate secure production deployment. Partners with Engineering, Architecture, Security, Risk, Data Science, and business teams while managing product leaders. Establishes adoption, productivity, reliability, economics, and business-value metrics, and makes build, buy, partner, and standardization decisions.

Manage and enhance centralized affiliate-management reporting across the third-party risk lifecycle. Develop dashboards and metrics, consolidate enterprise data, analyze risk and control trends, monitor policy exceptions and remediation, and prepare leadership, board, audit, and regulatory reports. Partner with affiliate owners, governance teams, and risk stakeholders to resolve data issues, escalate material risks, track corrective actions, and maintain compliance with Regulation W and applicable third-party risk-management guidance.

Leads data governance and management activities, including data stewardship, data quality monitoring, risk and incident remediation, data lineage, controls, third-party compliance, and roadmap development. Partners with business, technology, and product teams to implement governance strategies, address data risks, and improve data consistency and usability across the organization.

Leads cross-product marketing strategy and end-to-end campaigns for Small Business card features. Develops personalized customer journeys across email, landing pages, and MYCA; manages segmentation, testing, targeting, compliance, and creative execution. Partners with Product, Analytics, Risk, Legal, Compliance, Marketing Operations, and agencies. Measures campaign performance, defines KPIs, and translates insights into recommendations that improve feature awareness, adoption, usage, and customer engagement.

Leads US email operations across HTML production and Adobe Journey Optimizer execution, managing campaigns from intake through launch. Serves as an email channel strategist, improving journey design, personalization, QA, governance, and operating models. Partners with Marketing, Product, and Engineering on capability enhancements, automation, and MarTech innovation. Manages and develops specialists while driving scalable execution and operational excellence.

Leads business planning, performance analysis, sales effectiveness, territory and portfolio design, incentive planning, target setting, and executive reporting for the US SME organization. Partners with senior leaders and cross-functional teams to drive insight-based decisions, profitable growth, customer engagement, and strategic transformation. Oversees analytics roadmaps, reporting, scorecards, special initiatives, and development of a high-performing team.

Leads the evolution and optimization of American Express’s Refer a Business customer acquisition program for Small Business and Middle Market customers. Uses customer insights, performance data, experimentation, and market context to improve growth, economics, targeting, offers, and referral experiences. Owns referral treatments within My Card Account and partners with Product, Digital, Analytics, Risk, Marketing, agencies, and other stakeholders to develop strategies, campaigns, tests, and measurable customer outcomes.

Leads enterprise content design systems, governance, standards, accessibility, structured content, and AI-enabled capabilities. Partners with engineering, technology, design, legal, marketing, and product teams to embed content standards into tools and workflows, establish scalable operations, measure quality and adoption, and translate customer needs into reusable enterprise solutions. Coaches content design talent and drives cross-functional transformation.

Leads strategic UX research from problem framing through executive decisions, using qualitative and mixed-method research to uncover customer needs, anticipate emerging opportunities, and shape experience strategy. Partners with design, service strategy, product, and business leaders; synthesizes customer, behavioral, competitive, and market evidence; influences senior stakeholders; coaches researchers; and advances research methods and foresight capabilities.

Leads technology project delivery for AI/ML products across engineering, data science, architecture, risk, and technology teams. Develops integrated delivery plans, manages Agile ceremonies and backlogs, coordinates dependencies across the AI/ML lifecycle, tracks risks and impediments, and communicates progress to stakeholders. Supports responsible AI, model risk management, data governance, security, privacy, and technology controls while driving measurable, production-ready outcomes.

Own the roadmap and delivery of American Express digital advertising capabilities, including ad serving, order management, placements, and formats. Translate business requirements into technical specifications, manage engineering backlogs and delivery, assess external technology vendors, and establish compliance and risk controls. Partner across product, technology, marketing, legal, and control management teams to launch scalable advertising products across Amex platforms.

Designs and builds enterprise CRM capabilities integrating Salesforce, GCP, APIs, and data platforms. Responsibilities include scalable data pipelines, event-driven architectures, data modeling, federation, security, API development, observability, governance, reliability, CI/CD, and infrastructure automation. Provides technical leadership, partners across engineering and product teams, and mentors colleagues while delivering secure, high-volume CRM and data solutions.

Leads independent second-line cyber risk oversight across IAM, data protection, and network security. Establishes risk-based oversight plans, directs assessments and thematic reviews, develops key risk indicators and executive reporting, challenges controls and remediation, escalates material risks, supports regulatory and audit engagements, and presents risk insights to senior leadership. The role also influences cross-functional stakeholders and leads or develops cybersecurity risk professionals.

Provides legal and strategic counsel on digital experiences, emerging technology, design, internet law, accessibility, AI, APIs, digital identity, and related regulatory matters. Advises product, design, technology, marketing, and business teams; drafts and negotiates contracts; develops scalable legal frameworks, playbooks, standards, and design patterns; conducts legal research; and delivers guidance and training across the enterprise.

Leads digital product development by analyzing technology platforms, defining requirements, creating service and API specifications, executing product roadmaps, and improving customer experiences. Prioritizes technology-stack enhancements, uses data and metrics to guide decisions, and communicates product positioning to technical and business stakeholders. Requires cross-functional leadership, Agile development experience, systems analysis, application testing, SQL, data visualization, ETL, GraphQL, Java, JIRA, Hive, and UAT expertise.

Leads strategic financial analysis, forecasting, modeling, and performance reporting to identify revenue opportunities and maximize organizational value. Develops finance strategies, evaluates investments and treasury products, analyzes profitability and risk, and supports balance sheet and capital allocation activities. Partners cross-functionally on financial transformation and margin improvement initiatives, presenting actionable insights to senior leadership. The role is based in New York with telecommuting available up to two days per week.

Manages and grows a portfolio of strategic global corporate travel clients. Develops account strategies, executive relationships, business reviews, cross-sell opportunities, and retention plans while partnering cross-functionally across payments, finance, product, technology, risk, legal, and servicing teams. Uses travel agency expertise and financial analysis to optimize payment solutions, profitability, working capital, supplier relationships, and client satisfaction. Leads escalations, projects, and tailored B2B and T&E payment initiatives.