Jobs at American Express

Lead strategy and execution of paid media for American Express sports sponsorships, ensuring integrated broadcast, digital and social activations. Develop cross-sport media plans, manage agencies and partners, enable contractual media operations, and collaborate across teams to maximize portfolio impact and drive brand-aligned campaign results.

Lead design and implementation of production-grade agentic AI systems and shared frameworks. Drive architecture, orchestration, RAG pipelines, model integration, evaluation, observability, and safety. Influence cross-team technical direction, mentor senior engineers, run design reviews, and deliver complex agentic initiatives from concept to production in a regulated enterprise environment.

Manage and optimize US above-the-line media investments (Linear TV, Streaming, Social). Translate strategy into market-ready buys, monitor commitments and delivery, evaluate partner proposals, identify optimization opportunities, and collaborate with analytics, strategy, agencies, and partners to maximize value and performance.

Maintain and improve governance infrastructure for the Credit Review Group, administering RCSA, BCM, records/access and third-party lifecycle processes, managing documentation and reporting, supporting affiliate governance, partnering with leadership and enterprise teams, and ensuring compliance with enterprise policies and regulatory expectations.

Lead paid media strategy and creative to drive efficient customer acquisition across U.S. Consumer portfolios. Own media performance, expand into emerging channels and AI-driven discovery, partner with agencies and Analytics to build measurement frameworks, and hire, coach, and develop a high-performing team to drive growth and innovation.

Provide second-line privacy risk oversight for colleague (employee) data across the Colleague Experience Group. Support privacy risk assessments, challenge first-line controls, monitor key risk indicators, partner with HR, Legal, Compliance, Risk, and Technology, promote Privacy-by-Design, and support governance, reporting, and regulatory change activities.

Build and operate production-grade agentic AI systems and LLM-powered customer features. Design RAG pipelines over sensitive financial data, contribute to shared AI infrastructure (LLM services, agent orchestration, evaluation/monitoring), and own reliability, security, and compliance in production. Collaborate with product and design to deliver customer-focused AI solutions.

Lead cross-functional governance and risk programs across multiple corporate functions. Drive program execution, stakeholder alignment, governance frameworks, risk and control practices, advisory councils, change management, and scalable solutions to strengthen operational risk management and organizational effectiveness.

Lead and build the Quality Assurance program for Credit Review by conducting QA reviews, evolving KPI/OKR reporting, tracking issue remediation, analyzing QA trends, supporting audits and regulatory exams, and preparing Board and management reporting to improve consistency and control across the credit review function.

Lead first-line risk and controls for Enterprise Data & AI, embedding risk management into technology delivery. Identify, assess, monitor, and report operational and technology risks for data, AI, platforms, and delivery pipelines. Partner with risk, compliance, product, engineering, and audit teams to evaluate controls, improve governance, and drive automation and continuous improvement.

Lead product work to build agentic membership experiences within LLM channels: define user flows and requirements, partner with engineering and design, prepare Amex assets for LLM use, define success metrics, build dashboards, analyze customer needs, and coordinate cross-functional launch readiness including Legal, Compliance, Risk, and Privacy.

Provide regulatory and compliance advisory to corporate functions; identify applicable laws and controls; support RCSA/CRA mapping; advise on remediation, issues management, and review customer-facing materials to ensure regulatory compliance.

Lead strategy and execution for premium digital travel experiences. Define long-term product vision and roadmap, deliver cross-functional initiatives, use customer insights and experimentation to drive optimization, ensure operational performance and scalability, and coach product teams while partnering with senior stakeholders across engineering, UX, analytics, marketing, and operations.

Support onboarding and ongoing operations for Hyperdrive, coordinating Product, Engineering, and customer teams. Track onboarding progress, investigate issues using metrics and technical tools, document processes, gather feedback, and support product planning, backlog refinement, testing, and release readiness. Act as day-to-day contact for customers and translate technical details into actionable guidance while driving continuous improvement.

Lead product strategy and execution for marketing technology content services (digital asset and copy libraries). Define roadmap, partner with cross-functional stakeholders, manage Agile delivery and acceptance criteria, and provide people leadership for a product analyst to deliver integrated marketing technology solutions.

Lead personalization strategy and standards across digital experiences: conduct research, define content/CX standards, govern adoption, drive cross-functional execution of personalization programs, oversee experimentation and measurement, and partner with analytics, marketing, and product to deliver measurable outcomes.

Lead business and solution architecture for credit and fraud risk capabilities, define multi-year modernization roadmaps, produce architectural blueprints, manage SAFE solution cadence across multiple ARTs, collaborate with product, engineering and business stakeholders, and ensure scalable, compliant platform designs with test automation and performance considerations.

Lead a global Mission Control team monitoring and resolving system failures, direct incident response, implement technical service strategies, improve operational efficiency, drive observability and AI Ops adoption, and mentor senior technical staff to ensure uptime for critical transaction systems.

Lead product management for Internal Audit Group transitioning to Optro and iterating on Tempus. Develop roadmap, perform discovery, define MVPs, translate requirements into features and user stories, drive testing, releases, change management, and measure outcomes through data and cross-functional collaboration.

Support oversight of third-party data spend by managing monthly expense tracking, invoice reconciliation, month-end accruals, forecasting, variance reporting, and pricing analysis. Provide analytical support for contract negotiations, identify automation and AI opportunities, and support ad hoc financial analyses across stakeholders.