Jobs at American Express

Responsible for developing risk strategies for deposit products, managing limit assignments, analyzing data, and collaborating with cross-functional teams to mitigate fraud risk and enhance portfolio growth.

Lead and execute ERM/Operational Risk audits end-to-end, serve as Auditor-in-Charge on engagements, develop test plans and reports, analyze findings, guide remediation, coach audit staff, collaborate with stakeholders and regulators, and use data analytics/AI to strengthen risk assessments and controls.

Lead product strategy for AI-powered personalization and recommendation capabilities. Define requirements, partner with Data Science and Engineering to build, test, launch and optimize models, monitor performance, run experiments, prioritize enhancements using analytics, and communicate results to stakeholders while ensuring scalability, compliance and strong customer experiences.

Support personalization capabilities across digital experiences: translate partner requirements into user stories, own feature delivery, lead pre/post-launch testing, partner with Analytics to measure value, create executive presentations, and evolve platform capabilities.

Support the RRTC leadership team with strategic initiatives, presentations, budgeting, and talent management while collaborating across various departments.

Partner with marketing teams to design audience strategies, validate and execute campaign lists, translate business requirements for execution teams, troubleshoot data issues, participate in platform migration/testing, and train marketers while driving process automation and compliance.

Lead go-to-market initiatives to drive adoption of U.S. debit capabilities, build partner relationships, provide technical debit expertise, create sustainable processes and documentation, lead cross-functional workgroups, prioritize opportunities to improve cardmember experience, and present strategic recommendations to stakeholders across Amex.

As a Senior Product Manager, lead AI-driven personalization strategies, collaborate with engineering and data science teams, and enhance user experiences across digital products.

Design, build, and operate production-grade agentic AI systems and LLM-powered features for financial workflows. Implement RAG pipelines, tool invocation, agent orchestration, vector storage, monitoring, and shared AI infrastructure while ensuring reliability, security, auditability, and regulatory compliance.

The Portfolio Analyst will support operations by managing portfolio reporting, analyzing data, tracking performance, and collaborating with various teams.

The Senior Manager will support strategic planning, portfolio management, and product operations, ensuring alignment on priorities and execution while driving data-driven decision-making processes.

Lead the development of agentic AI systems at Amex Tech, guiding engineering teams, establishing technical direction, and influencing cross-team initiatives to enhance AI capabilities and improve customer interactions.

The role leads the strategy and execution of digital product solutions in expense management, driving customer experience, analytics, and collaboration with cross-functional teams.

The Director will provide regulatory compliance guidance for U.S. Commercial Card and Payments, ensuring compliance with laws, managing multiple business unit collaborations, and leading regulatory change initiatives.

The Senior Analyst will perform operational risk assessments on new business initiatives, ensure risk mitigation prior to launch, and collaborate across business units to enhance resilience against risks.

Acts as chief of staff to the SVP of Enterprise Data Management & Products, driving strategy execution, program office governance, communications, leadership engagement, workforce planning, and cross-functional alignment to deliver data, product, privacy, and AI priorities.

Lead a team to design, build, and deploy AI-powered product management tools and multi-agent systems. Implement MCP infrastructure, production observability, and scalable integrations with enterprise platforms. Drive adoption, governance, and AI-enabled operating models while partnering across Product, Engineering, Risk, and Governance to measure impact and ensure responsible use.

Lead audit coverage strategy and execution for Liquidity Risk Management, IRRBB, and Corporate Planning. Oversee global audits, validate remediation, build senior stakeholder relationships, manage and develop a global audit team, and drive adoption of data analytics and GenAI to enhance audit quality and insights.

Lead cross-functional projects for Corporate Card product strategy and portfolio growth. Develop project plans, track workstreams, analyze internal reporting and market research, support go-to-market activities, perform control testing and operational excellence, and manage day-to-day product aspects for Middle Market cards while partnering with stakeholders and enabling sales and marketing.

Lead vision and strategy for digital onboarding, account setup, membership and engagement across web and mobile. Define customer journeys and product requirements, partner cross-functionally, coordinate releases and testing, analyze engagement metrics to reduce friction, and develop features to drive adoption and loyalty.