Teams at Astreya

Coordinates internal IT projects from initiation through delivery, including network, server, software, and PC deployment initiatives. Develops project plans, tracks milestones, manages risks and change control, coordinates resources and stakeholders, maintains documentation, supports testing and training, and provides status updates. The role also assists with process improvements, vendor coordination, performance metrics, post-project reviews, and ensuring projects are delivered on time and within budget.

Supports forward and reverse IT asset logistics, including inventory management, shipment receiving, hardware inspection, e-recycling, data destruction, sanitization, stocking, order fulfillment, and warehouse upkeep. Uses ticketing and inventory systems to track work, maintain records, fulfill customer requests, and report metrics. Coordinates with vendors, performs loading dock duties, supports inventory counts, and follows safety, quality, and standard operating procedures.

Provide advanced onsite and remote end-user technical support across Windows, macOS, Linux, mobile, VDI, collaboration and infrastructure technologies. Troubleshoot complex incidents, perform root-cause analysis, manage multiple support channels and executive escalations, maintain ITIL-based processes, create documentation, participate in deployments, and collaborate with engineering, security, and vendors to implement permanent solutions.