Teams at Astreya

Provides hands-on break/fix, deployment, refresh, and lifecycle support for laptops, desktops, monitors, docking stations, printers, and peripherals. Diagnoses hardware issues, images and stages devices, manages inventory and RMAs, delivers and installs equipment, maintains tickets and SLAs, and escalates software or network issues to Tier 2. The role requires strong customer service, physical equipment handling, accurate documentation, overtime flexibility, and the ability to respond quickly to urgent hot-swap requests.

Manage the complete lifecycle of Google Meet hardware inventory, including asset tracking, audits, disposal, check-in/check-out, lab setup, device provisioning, maintenance, and basic troubleshooting. Support procurement through purchase orders, risk assessments, vendor coordination, invoice validation, contract tracking, and budget monitoring. Collaborate with engineering, QA, program management, facilities, and external suppliers while maintaining a clean, operational NYC testing lab.

Provide advanced onsite and remote end-user technical support across Windows, macOS, Linux, mobile, VDI, collaboration and infrastructure technologies. Troubleshoot complex incidents, perform root-cause analysis, manage multiple support channels and executive escalations, maintain ITIL-based processes, create documentation, participate in deployments, and collaborate with engineering, security, and vendors to implement permanent solutions.