Jobs at Bask Health

Lead finance for a high-growth telehealth company by building sales, budget, cash flow, and investment models; overseeing forecasting, reporting, variance analysis, and financial dashboards; supporting fundraising and board reporting; and implementing scalable accounting, payroll, and spend-management processes.

Provides general corporate, commercial, employment, intellectual property, and regulatory legal counsel for a DTC telehealth and B2B healthtech software platform. Drafts and negotiates agreements, advises product and engineering teams, manages compliance risks involving healthcare, privacy, data security, FDA, FTC, DEA, fintech, and AI regulations, and supports audits and outside counsel. Develops scalable legal workflows, templates, playbooks, and AI-native processes while partnering cross-functionally with company leadership.

Own product initiatives from problem definition through launch, shape and maintain the product roadmap, and prioritize work using customer, user, competitive, and business insights. Partner cross-functionally with engineering, design, marketing, sales, and customer success. Gather feedback from customers, patients, and partners, serve as the voice of the customer, and translate complex technical problems into actionable engineering solutions. The role requires coding literacy, strong analytical and communication skills, and the ability to ship under pressure.

Conduct qualitative and quantitative research across healthcare businesses, operators, providers, and patients. Partner with Product, Design, and Engineering to identify unmet needs, evaluate concepts and shipped experiences, synthesize findings, and influence product strategy and prioritization. Use interviews, usability testing, surveys, analytics, experiments, and AI-assisted workflows to reduce uncertainty and improve telehealth products while maintaining evidence quality, privacy, and research validity.

The job seeks a passionate individual to innovate in healthcare technology, focusing on creating unique solutions and revolutionizing telehealth.

As a Senior Front-End Software Engineer, you'll design and implement services, contributing to the architecture and product strategy in a fast-paced environment.

As a Senior Back-End Software Engineer, you will design and implement robust software infrastructure for a telehealth platform, collaborating closely with key stakeholders and contributing to the engineering culture.

Design and implement telehealth infrastructure, collaborating with product teams, and take ownership of the full development cycle while using modern technologies.

Supports customer onboarding, configuration, troubleshooting, and adoption of SaaS integrations and AI-enabled workflows. Investigates API, webhook, authentication, data-mapping, and synchronization issues; documents findings; prepares engineering escalations; and validates fixes. Partners with Customer Success, Product, and Engineering while explaining technical concepts to customers, maintaining implementation records, handling sensitive credentials securely, and escalating privacy, security, clinical, and compliance concerns appropriately.

Lead and support technical SaaS implementations by gathering requirements, configuring platform features, troubleshooting APIs and workflows, validating integrations, documenting issues, and coordinating with customers, Customer Success, Product, and Engineering. Track milestones, risks, testing, launch readiness, and post-launch support while maintaining secure credential handling and clear technical documentation. Contribute to implementation guides, process improvements, escalation reports, and consistent customer handoffs.

Provides technical support to merchants using a SaaS telehealth platform. Investigates storefront, questionnaire, checkout, configuration, API, and integration issues; reproduces problems; documents findings; communicates with customers; and escalates complex issues to engineering. The role also supports onboarding, testing, troubleshooting documentation, bug reporting, and customer feedback processes while developing skills in web technologies, APIs, and software troubleshooting.

Provides customer-facing technical guidance for SaaS platform implementations. Troubleshoots storefronts, questionnaires, checkout flows, APIs, authentication, and configuration issues; reproduces bugs, analyzes browser and HTTP behavior, documents findings, and escalates defects to Engineering. Supports onboarding, customer adoption, technical documentation, and collaboration with Customer Success, Product, and Implementation Engineering while securely handling credentials and sensitive information.

Supports Customer Success Managers with SaaS customer onboarding, account records, milestone tracking, meeting notes, communications, documentation, customer feedback, and internal reporting. The intern researches e-commerce businesses, helps maintain FAQs and onboarding resources, escalates technical or regulated questions, and follows privacy and communication procedures while developing customer success and e-commerce operations skills.

Assist technical support and engineering teams with investigating customer-reported software issues, reproducing bugs, documenting troubleshooting steps, updating tickets, testing platform workflows, and drafting customer communications. Learn web applications, APIs, browser developer tools, and SaaS operations while following security, privacy, escalation, and access-control procedures. Collaborate remotely with Customer Success and Engineering teams and contribute to troubleshooting guides and technical documentation.

Supports Customer Success Managers with merchant onboarding, account setup, customer communication, platform education, issue documentation, escalation, CRM updates, meeting notes, customer feedback, and adoption activities. The role helps entrepreneurs use a SaaS platform for e-commerce and telehealth businesses while maintaining accurate records, following privacy procedures, and developing customer success skills.

Own a portfolio of post-sale merchant accounts, guiding onboarding, platform adoption, retention, renewals, and expansion. Build relationships with e-commerce businesses, monitor account health, address churn risks, coordinate technical escalations, communicate product updates, gather feedback, maintain CRM records, and collaborate with sales, product, engineering, and support teams. The role also contributes to onboarding materials, customer education, and success process improvements in a remote environment.

Manage growth initiatives for an assigned portfolio of existing merchant accounts. Identify expansion, upsell, cross-sell, adoption, retention, and renewal opportunities through customer data and product usage analysis. Build relationships with business owners, develop account growth plans, conduct business reviews, maintain CRM records, and collaborate with sales, customer success, product, engineering, and technical teams. Support sustainable customer growth while escalating clinical and pharmacy matters to authorized teams.

Resolve customer issues, troubleshoot technical problems with engineering, build internal tools, and own specialized product areas. The role supports Customer Success Managers with enterprise requests, improves documentation and processes, and communicates proactively about platform behavior. It requires web architecture knowledge, experience with SaaS, incident management, and customer-focused engineering. The position uses AI-first workflows and includes weekend on-call rotation within a fully remote team.

Investigate and resolve customer-facing SaaS issues across storefronts, questionnaires, checkout, APIs, webhooks, and integrations. Analyze logs and diagnostics, reproduce defects, assess customer impact, support incident investigations, document findings, validate fixes, identify recurring problems, and coordinate with support, customer success, product, and engineering teams to improve platform reliability.

Supports customers with SaaS implementation, configuration, integrations, and technical troubleshooting. Investigates REST API, webhook, authentication, and workflow issues; reproduces defects; documents findings; and escalates complex problems to engineering and product teams. Provides technical onboarding, customer guidance, integration validation, documentation, and cross-functional coordination while following security, privacy, clinical, and pharmacy escalation procedures.