Jobs at BlackLine

Support day-to-day management of BlackLine's social channels, podcast, and YouTube: schedule and publish content, engage community, track analytics, produce and repurpose podcast/video assets, coordinate production and guests, maintain content calendars, and liaise with cross-functional teams to align social activity with marketing initiatives.

Lead product marketing for BlackLine's SAP Solution Extension business: develop positioning and messaging, drive go-to-market strategy and launches, enable sales with content and training, partner cross-functionally (Product, Sales, Customer Success, Alliances), engage customers and partners, shape market perception and analyst relations, and act as the GM for your domain to accelerate adoption and revenue.

Design, build, and optimize scalable PySpark ETL pipelines and integrations (FiveTran, Plaid, APIs). Maintain production ML/LLM pipelines, monitor performance, automate testing, implement CDC and indexing for scale, and collaborate with stakeholders to integrate AI and big-data technologies.

Qualify inbound marketing leads and generate outbound meetings through prospecting and cold calling. Manage prospect data and forecasting in Salesforce and Outreach, handle product questions, hit weekly/monthly metrics, support marketing campaigns, and engage C-suite prospects at enterprise accounts after an intensive 6-week training program.

Deliver consultative post-sales Customer Success for BlackLine onboarded customers to drive adoption, reduce churn, and enable expansion. Perform success planning, business/customer reviews, coaching, and advocacy. Act as BlackLine SME (reconciliations + seven other modules), mentor new CSMs, collaborate with sales and AMs, identify at-risk accounts, and log activities in CRM. Represent customers at events and provide product/feedback to internal teams. Travel may be required.

Lead post-sales customer success for large BlackLine customers: drive adoption, prevent churn, perform success planning and reviews, coach stakeholders, support account expansion, and act as trusted advisor across the customer journey.

Own ABM strategy and execution for North America across 1:1, 1:few, and 1:many programs. Build multi-channel campaigns, align closely with sales on target accounts, enable sales with messaging and insights, measure account engagement and pipeline impact, and optimize programs with analytics and personalized content.

Lead design and execution of customer advocacy and adoption programs for an enterprise B2B SaaS company. Build and scale advocacy, review, and case study pipelines; manage advocacy platforms and vendor relationships; integrate customer proof across GTM motions; drive adoption via lifecycle nurture and journey mapping; collaborate cross-functionally to prioritize advocates using product and commercial signals.

Lead post-sales customer success for BlackLine onboarded clients, driving adoption, retention, and expansion through success planning, business reviews, coaching, and advocacy. Act as trusted advisor and SME in reconciliations and other complex BlackLine solutions, mentor CSMs, collaborate with sales and product teams, track risk, and represent customers at events and on internal feedback forums.

Build, secure, and operate production infrastructure; lead GCP migration and modernization; own CI/CD pipelines, observability, and monitoring; drive security hardening and compliance; partner with engineering to improve reliability, scalability, and disaster recovery.

Design, implement, and productionize AI solutions using best-in-class LLMs. Integrate models into production, build scalable AI architecture (orchestration, caching, fallbacks), evaluate new AI technologies, and maintain testing/monitoring and data pipelines for data-intensive workflows.

Lead and manage a Customer Success program and team for BlackLine onboarded customers to drive adoption, prevent churn, enable expansion, and deliver process-optimization solutions. Hire, coach, and supervise CSMs; design success plans, thought leadership, executive engagements, and prescriptive touchpoints; partner with account teams to align strategy and ACV expansion.

Qualify inbound marketing leads and generate outbound prospecting to schedule meetings and qualify opportunities for BlackLine's finance automation platform. Handle product questions, maintain prospect data and forecasting in Salesforce and Outreach, support marketing campaigns, meet weekly/monthly/quarterly metrics, and engage with C-suite and Fortune 500 prospects while working in a hybrid NYC or LA office environment.

Lead and manage a regional team of Business Development Representatives to meet Qualified Meeting targets, coach and develop BDRs, run regional processes and metrics (SFDC/Tableau), partner with Sales and Marketing, hire and onboard new BDRs, and deliver training and performance management.

Lead advanced analytics and ML efforts to extract insights from large-scale historical data, design features and data representations for models and LLM/agentic systems, partner with product and engineering to build data pipelines and prototypes, evaluate AI workflows, and drive innovation through experiments and empirical analysis to inform product strategy.

Lead client relationships and manage end-to-end BlackLine SaaS implementations: plan and execute project scope, schedule, budget and quality, assign tasks, mitigate risk, report financials, communicate with stakeholders, identify upsell opportunities, and ensure successful enterprise-level delivery.

Lead customer engagements to assess, redesign, and optimize accounting processes using BlackLine. Drive digital transformation roadmaps, generate billable consulting engagements, deliver solution architecture and thought leadership, mentor teams, and partner with Account Management to increase adoption, expansion, and customer success.

Responsible for generating and closing large strategic enterprise SaaS accounts. Manage full sales cycle from prospecting to contract negotiation, lead RFIs/RFPs, build C-level relationships, collaborate cross-functionally, maintain Salesforce pipeline, and achieve annual revenue targets while traveling up to 50%.

Lead intercompany product strategy for agentic financial operations: define roadmap for continuous matching, netting, settlement, and eliminations; set AI-native and human-in-the-loop policies; drive cross-functional execution, business cases, and customer early-access; mentor PMs and ensure operational excellence.

Early-career AI Engineer building customer-facing generative AI and agentic solutions. Rapidly prototype and convert prototypes to production MVPs, implement LLM-based reasoning, RAG pipelines, and multi-agent orchestration. Run experiments and benchmarks, contribute to MLOps standards, model lifecycle, monitoring, security, and governance while collaborating with cross-functional teams and cloud-native AI stacks.