Braze Offices

Owns the end-to-end development and launch of technical product enablement aligned with release schedules. Coordinates Product, Engineering, Marketing, Documentation, and Enablement stakeholders while managing timelines, content, risks, and priorities. Designs and delivers hands-on technical training, labs, demos, troubleshooting sessions, FAQs, and certification programs for TAMs, technical architects, Support, and Solutions Consultants. Assesses knowledge gaps and measures program impact through certifications, surveys, ticket deflection, resolution times, escalations, and technical win rates.

Own global compensation for assigned business groups, leading market benchmarking, salary and equity band design, pay equity analysis, compensation-cycle delivery, and financial modeling. Advise HR partners and managers on offers, promotions, internal moves, and retention. Apply compensation policies, interpret exceptions, and communicate complex analyses as actionable recommendations while maintaining accurate, confidential data and automating analytical work.

Drive customer adoption of BrazeAI by leading workshops, diagnostics, and accelerators from AI use-case ideation through agent launch and impact measurement. Advise technical and marketing stakeholders, identify adoption barriers, demonstrate AI best practices, build business cases, and collaborate with account management, customer success, professional services, product, and marketing teams. The role requires strong Braze expertise, applied AI fluency, facilitation skills, enterprise customer experience, and up to 25% travel.