The Farmer's Dog Careers
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Sr. Data Engineer

The Farmer's Dog
Greater NYC Area
22 hours ago
+17
The Farmer’s Dog is looking for a Data Engineer to join our growing team. The Data & Insights team is responsible for the care and feeding of all of The Farmer’s Dog data, including all ETL pipelines. You will be collaborating closely with the Data Science and Data Analysis teams as well as our Platform Engineering and Software Engineering teams. As a senior member of the team, you will be involved in key business decisions and be a mentor to your teammates. 

Product Manager, Retention

The Farmer's Dog
Greater NYC Area
22 hours ago
+17
Were You'll Come InWe’re looking for a strategic Retention Product Manager that can synthesize a wide variety of data sources to deeply understand our customers and build cross-platform experiences that make their product experience seamless and cultivate emotional loyalty. This role will partner closely with our Customer Experience (CX) team to identify and remove all pain points, highlight key opportunities, explore solutions, and optimize CX as a retention channel. You’ll distill these insights into a strategic product roadmap and work with our Operations Engineering team to scope, build, and ship high-impact features that meaningfully improve customer retention. This holistic and highly impactful role will also work closely with our R&D teams to surface problems and opportunities with the physical product portfolio. How You'll Make An Impact

Director, Customer Experience

The Farmer's Dog
Greater NYC Area
2 days ago
+17
As the Director of CX Operations, you will scale and lead our customer experience team to achieve the highest levels of customer issue resolution through delightful, timely, and professional communications with customers. You will have accountability for leading the day-to-day operations of our Customer Experience team as it grows from ~80 individuals to 150+ associates in the next year. With your leadership, the Customer Experience team will continue to meet or exceed both team and individual goals in a highly productive and engaged environment. Ultimately, we want to become the most beloved pet care brand in the world, and this position will play a critical role in helping us get there.

Senior HR Business Partner

The Farmer's Dog
Greater NYC Area
2 days ago
+17
The Farmer’s Dog is on a mission to help channel the unconditional love we have for our pets into uncomplicated care. Critical to this mission is ensuring our growing workforce of 140+ humans has the programs, coaching, and support they need to do their best work. Driving that will be our Senior HR Business Partner who will be directly responsible for delivering full-cycle employee programs that amplify our unique, high-performance culture.  While doing so, the Senior HR Business Partner will strategically advise on leadership coaching, organizational design, and workforce planning across our senior leaders and people managers. This position will report to the Director of Humans at The Farmer’s Dog and have a wide scope of influence across the organization. 

Product Manager, Internal Tools

The Farmer's Dog
Greater NYC Area
4 days ago
+17
In the role, you’ll partner with teams across the business (CX, Operations, Engineering) to help increase accuracy and efficiency of our internal teams through seamlessly automated and simplified manual workflows. You will own our in-house order and account management tool and our custom-built eCommerce platform. This is an opportunity to dive into a wealth of data to help our team deliver a world-class experience to our customers. If you are obsessed with problem-solving, automation, beautiful processes, and educating and empowering your team then this role could be a perfect fit.

Head of Customer Experience

The Farmer's Dog
Greater NYC Area
1 week ago
+17
As the Head of Customer Service, you will lead this highly dynamic and motivated team as we strive to create a useful, delightful, and seamless experience for our customers and their pets. You will be leading, designing, and implementing cross-functional processes that map to, and help create, the ideal customer journey. You will be responsible for identifying the structure and foundation of the team and will build and execute our strategy for the next 3+ years by assessing current and future needs for the growth of the business. Whether partnering with marketing and operations to develop processes or acting on new opportunities, you will create a customer service culture that obsesses over creative problem-solving with a spirit of collaboration, empathy, and joy.

Full Stack Software Engineer

The Farmer's Dog
Greater NYC Area
1 week ago
+17
The Farmer's Dog is looking for a Full Stack Software Engineer to help us build our subscription based e-commerce business from the ground up. Our aim is to offer a seamless subscription experience through on-time production, customized products and best in class customer support. Our architecture is based around a NodeJS API that’s hosted on AWS. We have two web applications that interface with it: 1) the consumer facing website that has content pages, checkout flow, and end-user subscription management and 2) the back-office tool that the fulfillment and customer support team uses for reporting, customer management, and advanced subscription options.

Acquisition Manager, Paid Social & Native

The Farmer's Dog
Greater NYC Area
2 weeks ago
+17
The Farmer’s Dog is looking for a strategic Acquisition Manager to join our Growth team. In this role, your mandate will be to increase our customer base efficiently by leading planning, strategy, experimentation and execution across key digital channels, namely paid social and native, with opportunity for additional channels as well. You’ll work closely with teams across the business to understand the efficacy of our tests and work daily to implement a world-class paid social program that fuels customer growth while clearly cementing The Farmer’s Dog as an authoritative resource for pet health & wellness information. 

Head of Product

The Farmer's Dog
Greater NYC Area
2 weeks ago
+17
The Farmer’s Dog is looking to hire a Head of Product to define our digital product strategy and cohesive, cross-functional processes. You’ll be instrumental in developing our product vision across the organization and closely partner with Engineering, Growth, Design, Operations, Brand and CX to ideate, prioritize, build, and deliver best-in-class digital experiences that support The Farmer’s Dog’s business goals and strategic pillars. To accomplish this, you will attract, develop and retain talent across the Digital Product function.

Senior Product Designer

The Farmer's Dog
Greater NYC Area
2 weeks ago
+17
The Farmer’s Dog is looking for a Senior Product Designer who is a fantastic storyteller and has an eye for detail, creative, and innovative problem-solving. You make your ideas flow in a manner that automatically translates into the goals of the company. You care deeply about your customers, always looking for ways to craft simple solutions out of complex problems, based on data and user research. We’re looking for a person that enjoys collaborating with product, engineering, data, brand, and marketing.

Supply Chain Manager

The Farmer's Dog
Greater NYC Area
2 weeks ago
+17
The Farmer’s Dog is looking for a Supply Chain Manager to join our growing team. This person will work closely with the Director of Supply Chain and act as the owner and central command of our operations team. This individual will start by managing a team of two who are currently executing on the end-to-end supply chain of our business.  The primary goal of the Supply Chain Manager will be to optimize strategic execution plans and processes to improve the business. As a leader of one of our core teams, this person is expected to operate with a sense of urgency while also establishing fail-safe provisions for any contingencies. This person will be the escalation level for issues that arise in the daily business. 

Senior Accountant

The Farmer's Dog
Greater NYC Area
3 weeks ago
+17
The Farmer's Dog is hiring a Senior Accountant who will take charge of our day-to-day accounting operations in the area of procurement and inventory accounting, with meticulous attention to detail and an unwavering commitment to maturing our accounting processes. We’ll look to you for best practices on how to do that! You will be a key team member, focusing on cost accounting and vendor management operations. 

Senior Software Engineer

The Farmer's Dog
Greater NYC Area
3 weeks ago
+17
The Farmer’s Dog is looking for a Staff Engineer to join our growing team. The engineering team is building a subscription e-commerce platform from the ground up to support hundreds of thousands of orders being shipped out each day. We’re looking for a Staff Engineer to help us to architect the future services as we continue to break logic away from our monolithic application.