Jobs at Fora

Own and scale cruise business operations, including group inventory, booking accuracy, supplier workflows, commission reconciliation, and cross-border selling processes. Build scalable workflows, automation, controls, metrics, dashboards, and supplier data systems. Partner with product, engineering, payments, support, and partnerships teams to improve booking conversion, reduce operational friction, support technology launches, and turn recurring issues into durable process or technology fixes.

Drives advisor acquisition through inbound lead qualification, targeted outbound outreach, phone-based discovery and signup conversion. Manages a CRM pipeline, makes 100–150 daily calls, meets quarterly signup targets, follows up with prospects, and partners with Marketing, RevOps, and Product to improve messaging, workflows, reporting, and conversion rates.

Adapt and maintain HubSpot, Hightouch, and related revenue technology systems for international markets and business units. Provide operational support, configure workflows and properties, improve funnels, lead tool migrations, evaluate architecture requests, and enable teams through documentation and training. The role owns migration adoption, request intake, and repeatable implementation playbooks across sales and marketing operations.

Own Fora’s web strategy as a growth business, driving advisor signups and traveler-to-advisor inquiries. Lead conversion optimization, experimentation, analytics, SEO/GEO, information architecture, CMS and design-system strategy, site performance, accessibility, and AI-enabled workflows. Partner cross-functionally with Brand, Creative, Content, Product, Engineering, Data, and founders while establishing web ownership, prioritization, measurement, and operating processes.

Own and support Fora’s advisor community Forum by answering questions, organizing and moderating discussions, enforcing guidelines, escalating issues, and identifying trends. Develop community programming, establish support processes and SLAs, and report on engagement, response times, sentiment, and policy flags. Collaborate with Trust & Safety, Support, Advisor Success, and other teams to improve advisor support and community health.

Lead growth and performance marketing for advisor acquisition, owning channel strategy, budgets, experimentation, incrementality testing, and scaling new acquisition channels. Launch campaigns, analyze CAC, LTV, ROAS, and cohort results, optimize creative and landing pages, and use AI to automate reporting and research. Partner cross-functionally with Data, Creative, Product, and Site & Conversion while mentoring marketers and influencing senior leaders.

Own the membership and sales support inbox, answering prospective advisors’ questions through email and Intercom. Triage qualified leads to Sales, maintain macros, SOPs, help content, and CRM records, and meet support metrics. The role also identifies recurring questions, improves AI and automation workflows, supports cross-team knowledge sharing, and helps onboard teammates.

Lead and build Fora’s outbound and inbound sales organization: hire and coach account executives and BDRs, create outbound strategy and playbooks, design comp and quota frameworks, partner with RevOps for reporting, and collaborate with Marketing to drive predictable pipeline and GMV growth while scaling processes and culture.

Lead high-priority strategic and operational initiatives across the company. Responsibilities include structuring ambiguous problems, building analytical and financial models, managing planning and KPI cadences, designing experiments, analyzing results, driving cross-functional projects, and implementing scalable processes, dashboards, and performance improvements. The role serves as an internal consultant and operator with potential progression into leadership of a business unit or function.

Own Fora’s DMC supplier portfolio by identifying coverage gaps, sourcing and vetting destination management partners, onboarding new DMCs, and evaluating ongoing performance. The role manages inbound applications, improves sourcing and selection processes, coordinates global partner conversations, recommends renewals or removals, and collaborates with the Partners team on commercial terms. It requires process-building, supplier-management, analytical, and international partnership skills, with occasional conference travel and four days per week in Fora’s New York City office.

Own the strategy, planning, execution, and continuous improvement of Fora X events, including advisor intensives, workshops, AI sessions, recognition events, and business summits. Manage event portfolios, attendee journeys, budgets, vendors, timelines, run-of-show plans, operational workflows, and cross-functional execution. Measure engagement, partner value, and commercial impact while ensuring consistently high-quality experiences across complex, recurring programs.

Leads revenue operations across Sales and Advisor Services, managing commercial processes, CRM strategy, routing, funnel intelligence, automation, enablement, and vendor partnerships. The role improves qualification, conversion, advisor support, reporting, data quality, and operational scalability through process redesign, AI, self-service, and workflow automation. It partners cross-functionally with Sales, Product, Engineering, Data, and external agencies to implement and optimize revenue infrastructure.

Lead global regulatory strategy and compliance for Fora’s international expansion. Responsibilities include evaluating market-entry requirements, advising international teams, coordinating local counsel, developing policies and legal frameworks, overseeing privacy and regulatory compliance, engaging with regulators, managing audits, and maintaining registrations, licenses, filings, bonding, and reporting obligations across jurisdictions.

Own Fora’s growth operating model for forecasting, scenario planning, goal-setting, and strategic investment decisions. Partner with Strategy & Operations, Finance, founders, and executives to analyze business trends, size opportunities, model pricing and initiative impacts, and guide resource allocation. Mentor data team peers while establishing best practices, tools, processes, and standards.

Lead product analytics and experimentation for Fora’s travel marketplace. Analyze product usage and advisor behavior, define data instrumentation, guide roadmap decisions, build predictive and personalized models, and establish experimentation best practices. Partner closely with Product, Engineering, and Design while mentoring data team peers and improving processes, tools, and standards.

Lead marketing measurement and growth analytics through incrementality experiments, attribution, media mix modeling, customer value and retention modeling, and production machine learning. Partner with acquisition, lifecycle, membership, and growth leaders to guide investment and strategy. Mentor data teammates and establish best practices, processes, tools, and standards.

Build and lead Fora’s account management function for high-performing travel advisors. Manage an initial portfolio of approximately 30 advisors, provide growth coaching and business reviews, identify retention and revenue opportunities, and coordinate escalations. Design scalable playbooks, operating models, routing protocols, templates, CRM workflows, and success metrics while partnering with Product, Training, Events, Operations, and RevOps. Establish a repeatable model that improves advisor retention, booking velocity, plan mix, and GMV.

Manage and grow a portfolio of VIP travel clients, overseeing the full sales cycle from inquiry through booking. Provide personalized hotel and destination recommendations, proposals, transportation, excursions, and special-request coordination. Support complex requests across the advisor team and assist the Director of Travel Sales. Identify workflow inefficiencies, implement AI tools, document solutions, and train colleagues while staying current on travel trends and destinations.

The Senior/Staff Backend Engineer will build AI-driven products, optimize performance, collaborate with teams, and establish best practices for Applied AI at Fora.

Provide prompt, empathetic support across booking, account, finance, and advisor experience queues via Intercom. Resolve inquiries end-to-end, meet SLA/CSAT/AHT/FCR targets, maintain macros/SOPs, improve tooling and AI/chatbot automation, and help onboard and mentor new team members while partnering with cross-functional teams.