Fried Frank Benefits Overview

Leads a team of technologists while architecting, implementing, integrating, and optimizing legal technology solutions. Responsibilities include Microsoft platform development, SaaS and AI tool integration, workflow automation, technical evaluations, dashboards, vendor management, security and data governance compliance, documentation, user adoption, and cross-functional delivery across legal and business operations.

Provides Tier 1 and Tier 2 enterprise IT support, troubleshooting hardware, software, operating systems, printers, audiovisual systems, and mobile devices. Administers Windows, Microsoft 365, Active Directory, Entra ID, VMware, endpoint management, patching, and monitoring tools. Maintains documentation and asset inventories, supports deployments and infrastructure operations, coordinates with vendors and internal teams, and participates in rotating weekend, holiday, on-call, and emergency coverage.

Assists billing coordinators with monthly and quarterly client billings, pre-billing reports, draft bills, electronic filings, time and cost card adjustments, billing inquiries, inbox monitoring, and special projects. Collaborates with attorneys, staff, management, clients, and the billing team while maintaining accuracy and meeting deadlines.