Design, build, and maintain Gusto’s financial data and payment systems, including ledgers, subledgers, reconciliation, reporting, payment profiles, bank verification, and payment infrastructure. Lead variance investigations, make architectural decisions, scale Ruby/Rails and TypeScript/React applications, collaborate cross-functionally, and mentor engineers while ensuring correctness, auditability, and fault tolerance.

Designs, facilitates, and evaluates data-driven learning programs for customer experience teams. Responsibilities include instructional design, AI-enabled training, cohort and program management, stakeholder consultation, learner coaching, communications, and learning analytics. The role owns program outcomes, uses Kirkpatrick Model evaluations and KPIs to optimize learning, and mentors learners and junior team members while partnering with senior leadership.

Own the People Page experience, HR Suite experience direction, and Training product at Gusto. Lead the transition from workflow-based HR software to AI-native, conversational, embedded, and agentic experiences. Partner with design, engineering, data, compliance, legal, marketing, advisory teams, and HR operators to establish product principles, prototype and ship solutions, improve adoption and outcomes, and integrate Gusto with AI assistants such as Claude and ChatGPT.