Jobs at Havenly

Own trade sales operations and enablement, including CRM administration, account routing, funnel reporting, automated campaigns, tier progression, rep training, and cross-functional CX and supply chain escalation. Drive sales teams through prioritized account books, alerts, playbooks, contests, and performance reporting. Improve application-to-order conversion, repeat rate, cross-brand shopping, active-account growth, and trade customer retention.

Leads global sourcing strategy across multiple home-furnishing brands, managing vendor relationships, negotiations, product costs, margins, quality, capacity, sustainability, and geopolitical risk. Builds and develops distributed sourcing teams across regions while partnering with merchandising, design, product, quality, and logistics. Drives AI-enabled automation for sourcing analytics, BOM analysis, cost modeling, vendor scorecards, and reporting.

Lead end-to-end sourcing for upholstered furniture, including supplier strategy, manufacturer onboarding, RFPs, contract and price negotiation, BOM cost analysis, material planning, packaging procurement, and vendor performance. Partner with design, product, operations, and finance to deliver products on schedule while optimizing margins, quality, sustainability, and logistics. Use AI tools for supplier discovery, sourcing automation, cost modeling, commodity tracking, and analytics. Manage mill partnerships, inventory records, samples, swatches, and factory relationships.

Own lifecycle and CRM strategy across seven home brands, including email, SMS, push, customer journeys, segmentation, re-engagement, cross-brand programs, deliverability, compliance, measurement, and incrementality testing. Lead a small team and partner with Product, Engineering, Brand, Creative, Data, and Growth Marketing. Use Snowflake and AI tools to improve campaign strategy, automation, knowledge management, and customer lifetime value.

Supports furniture sourcing by managing supplier relationships, coordinating RFPs and contracts, maintaining bills of materials and cost data, and coordinating packaging and logistics. Collaborates with design, product development, and operations teams to meet quality, sustainability, margin, and lead-time goals. Assists with supplier discovery using AI tools, sample reviews, and issue resolution. The role requires domestic and international supplier coordination and offers growth toward leadership.

Manage and grow a portfolio of trade accounts across Havenly’s home furnishings brands. Build relationships with interior design professionals, support product selection and purchases, drive GMV and retention, manage loyalty engagement, source new clients, and maintain an organized sales pipeline. Serve as the primary account contact, represent the brands through client meetings and events, and collaborate internally to improve the trade customer experience.

Lead the launch and growth of Havenly Brands’ commercial B2B sales program. Own strategy, pipeline development, account activation and retention, sales messaging, performance metrics, CRM improvements, and program infrastructure. Build relationships with commercial designers, procurement firms, and hospitality operators while collaborating with marketing, product, and operations to create a scalable revenue channel.

Own daily operations for a customer experience team by monitoring queues, rebalancing work, running huddles, handling escalations, supporting agents, and maintaining coverage. Resolve complex customer issues across email, chat, SMS, and phone while coordinating with Logistics and Order Operations. Identify recurring escalation themes, maintain reference materials, support onboarding, and provide frontline feedback. This is an individual contributor role requiring 40–50% customer contact handling and no direct people management.