InstaLILY Benefits Overview

Coach Growth Analysts and own customer lifecycle from zero-to-one pilots through post-pilot expansion. Run workshops, POCs, QBRs and executive briefings; drive customer outcomes, identify expansion signals, escalate strategic decisions, translate customer feedback into product input, contribute playbooks, and travel to customer sites as needed.

Extends the COO’s capacity across customer engagements, private equity partnerships, commercial strategy, and revenue-driving deals. Owns strategic priorities, operating cadence, deal preparation, customer escalations, and end-to-end follow-through. Acts as a thought partner to the COO, identifying patterns across accounts and translating strategic direction into executable plans. Requires strong executive presence, commercial judgment, communication, detail orientation, AI fluency, and comfort operating in ambiguous, high-stakes environments.

Manage post-pilot enterprise customer accounts, drive expansion through strategic use case identification, and collaborate cross-functionally for customer success and transformation.