Teams at Kaltura

The Sales Development Representative partners with Account Executives to build account strategies, conduct targeted outbound campaigns, engage senior technology stakeholders, penetrate existing accounts, and generate qualified pipeline. Responsibilities include researching accounts, personalizing outreach, representing the company at industry events, leveraging AI and intent data, and sharing market insights to improve go-to-market strategy.

Manage enterprise customer relationships, provide product support and enablement, analyze usage data, scope initiatives, drive adoption, and develop joint roadmaps aligned with customer goals and KPIs. Serve as a trusted advisor, conduct business reviews and health calls, support retention and organic growth, manage account pipelines and forecasts, and collaborate with internal teams on customer solutions. Travel up to approximately 33% may be required.

Build and deploy customer-specific AI agent capabilities as a Forward-Deployed Engineer. Responsibilities include prompt and software development, RAG and tool integrations, evaluation suites, speech assets, latency optimization, production deployment, customer discovery, and ongoing tuning. The role requires translating domain needs into versioned, tested, reusable engineering artifacts while collaborating with customer teams and contributing proven patterns back to the platform foundation.