Jobs at Kontakt.io

Lead reliability, performance, automation, and scalability for a 24/7 AWS-based healthcare platform. Responsibilities include designing fault-tolerant infrastructure, managing Kubernetes and Docker environments, implementing Terraform and GitOps, improving observability, leading incident response and disaster recovery, and ensuring HIPAA and SOC 2 compliance. The role also sets technical strategy, reduces downtime through self-healing automation, and leads and mentors the SRE team.

Owns end-to-end deployment health for hospital customers, including field verification, deployment workflow improvement, stakeholder engagement, issue detection, and roadmap feedback. Travels to customer sites, collaborates with Professional Services, Customer Success, product, engineering, mobile, firmware, and hardware teams, and independently builds AI-assisted dashboards or tracking tools to monitor deployment quality and longevity.

Own the hardware product roadmap for beacons, badges, tags, gateways, and sensing devices. Define priorities and specifications, partner closely with engineering on BLE, firmware, battery, antenna, and field-performance issues, and manage Chinese manufacturing relationships. Lead factory visits, cost and timeline negotiations, NPI cycles, design revisions, and customer deployment feedback. The role requires shipping hardware, making decisions under uncertainty, and ensuring products perform reliably in healthcare environments.

Support the CEO by managing calendars, inboxes, travel, briefings, commitments, leadership meetings, board preparation, and confidential follow-through. Coordinate selected cross-functional projects and improve executive-office systems. Also oversee NYC office operations, visitors, supplies, team events, and offsite logistics while maintaining discretion, organization, and responsiveness in a fast-changing environment.

Source and engage highly qualified passive software engineering candidates for Kontakt.io’s Engineering organization. Partner with recruiters and engineering leaders, develop targeted sourcing strategies, build talent maps and pipelines, conduct initial qualification, personalize outreach, maintain ATS records, track sourcing metrics, and improve candidate conversion. The role primarily supports technical hiring while occasionally assisting with Commercial and G&A searches.

Own the vision, strategy, roadmap, execution, and outcomes for AI-first hospital operations products. Design adaptive user experiences, translate ambiguous problems into clear product direction, write specifications, collaborate with engineering, design, and data science, and deliver measurable improvements in adoption, satisfaction, and operational impact.

Prospect into hospital and health system accounts through research-driven outbound and inbound follow-up. Engage clinical operations, finance, and IT stakeholders, personalize executive outreach, partner with Account Executives on account plans, qualify and schedule high-quality meetings, and maintain accurate Salesforce records. Participate in coaching, call reviews, and structured sales cadences while developing consultative enterprise healthcare selling skills.

Leads revenue operations as the CRO’s operational partner, owning forecasting, pipeline intelligence, GTM operating cadence, executive orchestration, revenue systems, data integrity, automation, AI-enabled workflows, and cross-functional execution. Manages Marketing Operations and a Sales Developer/Engineer while improving forecast accuracy, pipeline quality, productivity, and organizational alignment. Requires strong B2B SaaS expertise, Salesforce fluency, analytical ability, and executive communication skills.