Technical Account Manager
Greater NYC Area
1 week ago
Managing a number of key customer accounts to maintain high satisfaction levels, adoption, expansion, and ultimately, renewal.
Understand what exceptional Customer Success means for each of your named customers.
Helping to improve our processes, policies, and client relationships so as to deeply integrate Kustomer into our clients’ everyday work lives.
Articulating and documenting processes to create a scalable infrastructure for our Customer Success team.
Influencing the direction of the Kustomer platform, funneling customer feedback into the Product organization while proactively helping customers understand how we’re working towards solutions that meet and exceed their expectations.
Acting as an advocate for the customer, quarterbacking the solving of complex problems within our organization and escalating when appropriate.
Working with Support to develop and refine a process to flag and resolve requests by key accounts - bugs, product gaps, wish list items, etc.
May involve handling sensitive personal data.