Kustomer Jobs In New York
24

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Events Marketing Specialist - NYC

Kustomer
Greater NYC Area
1 hour ago
+26
Defining region-specific marketing plans that support our sales strategy. Organizing and hosting in-person events that create net-new sales opportunities, accelerate existing opportunities and deepen our customer relationships. Develop strategies to invite key personas to attend events. Manage all aspects of event coordination including: strategy, objectives materials creation, event messaging/marketing, signage, giveaways, contract negotiation, vendor relations, site selection, registration, agenda scheduling, staffing, on-site production and F&B, & logistics. Responsible for copywriting event collateral such as emails and landing pages. Collaborate with sales leadership and business development team for outreach strategies for all stages of event, including pre and post event. Research industry events and marketing/campaign opportunities and evaluate sponsorship based on company objectives and target audience. Assist regional sales teams by increasing local/regional brand awareness and driving leads and MQLs in the region.

iOS Engineer - NYC

Kustomer
Greater NYC Area
1 hour ago
+26
Designing & Building advanced iOS mobile SDKs. Writing code in Swift. Collaboration in a cross-functional team to design, define, and ship new features. Consuming existing APIs and collaborating with team members to define new APIs. Writing and performing unit and e2e tests to ensure usability, robustness, edge cases, and general reliability. Ensuring improved application performance and efficiency in both battery and network utilization. Continual evaluation, discovery, and implementation of new technologies to maximize efficiency of development. May involve handling sensitive personal data.

Sales Enablement Manager - NYC

Kustomer
Greater NYC Area
1 hour ago
+26
The Sales Enablement Manager will lead Sales Enablement function with responsibilities that include: quickly onboarding and equipping Sales team members for success, delivering impactful training programs, optimizing our sales methodology, identifying coaching opportunities, optimizing our sales resources, and most importantly, equipping our Sales leadership with actionable insights. We are looking for a Sales Enablement Manager who can lead the Sales Enablement function and partner with his or her team, the Head of Revenue Operations, and the SVP of Sales to enable our Sales team to crush their goals. 

Android Engineer - NYC

Kustomer
Greater NYC Area
1 hour ago
+26
Designing & Building advanced Android mobile SDKs. Collaboration in a cross-functional team to design, define, and ship new features. Consuming existing APIs and collaborating with team members to define new APIs. Writing and performing unit and e2e tests to ensure usability, robustness, edge cases, and general reliability. Ensuring improved application performance and efficiency in both battery and network utilization. Continual evaluation, discovery, and implementation of new technologies to maximize efficiency of development. May involve handling sensitive personal data.

Senior Software Engineer in Test

Kustomer
Greater NYC Area
14 hours ago
+26
As a Senior Software Engineer in Test at Kustomer, you’ll ensure that every line of code we push into production is high quality, fault tolerant, and sustainable. You’ll be working closely with our team of SDETs to ensure what we’re building not only meets, but exceeds our customer’s expectations. As the goalie for our engineering team, you’re our last line of defense before our updates go live. We’re big on automated testing, and you’ll be an integral part of helping to create the right development ecosystem on our engineering team.

Technical Account Manager - NYC

Kustomer
Greater NYC Area
14 hours ago
+26
Managing a number of key customer accounts to maintain high satisfaction levels, adoption, expansion, and ultimately, renewal. Understand what exceptional Customer Success means for each of your named customers. Helping to improve our processes, policies, and client relationships so as to deeply integrate Kustomer into our clients’ everyday work lives. Articulating and documenting processes to create a scalable infrastructure for our Customer Success team. Influencing the direction of the Kustomer platform, funneling customer feedback into the Product organization while proactively helping customers understand how we’re working towards solutions that meet and exceed their expectations. Acting as an advocate for the customer, quarterbacking the solving of complex problems within our organization and escalating when appropriate. Working with Support to develop and refine a process to flag and resolve requests by key accounts - bugs, product gaps, wish list items, etc. May involve handling sensitive personal data.

Sales Enablement Specialist - NYC

Kustomer
Greater NYC Area
5 days ago
+26
The Sales Enablement Specialist will join a Sales Enablement Team with responsibilities that include: quickly onboarding and equipping Sales team members for success, delivering impactful training programs, optimizing our sales methodology, identifying coaching opportunities, optimizing our sales resources, and most importantly, equipping our Sales leadership with actionable insights. We are looking for a Sales Enablement Specialist who can partner with his or her team, the Head of Revenue Operations, and the SVP of Sales to enable our Sales team to crush their goals. 

Billing Manager - NYC

Kustomer
Greater NYC Area
5 days ago
+26
We are looking for an experienced Billing Manager for our newly created position. This person will be responsible for not only managing the existing day-to-day customer billing and billing support operations, but will also act as the subject matter expert on all best-in-class billing and billing support processes.  Reporting to the Senior Director of Finance and partnering heavily with Sales and Engineering, the main strategic goal of this function is to build a best practice billing function on a to-be-determined enterprise-grade billing platform. This is a multi-functional role which requires proficiency in leadership, customer billing, support and related systems, as well as experience with ERP systems in a cloud-based business environment. This individual will work to develop long-term strategies aimed to propagate a vision of growth and sustainability of current and future billing operations.

Senior iOS Engineer - NYC

Kustomer
Greater NYC Area
1 week ago
+26
Designing & Building advanced iOS mobile SDKs. Collaboration in a cross-functional team to design, define, and ship new features. Consuming existing APIs and collaborating with team members to define new APIs. Writing and performing unit and e2e tests to ensure usability, robustness, edge cases, and general reliability. Ensuring improved application performance and efficiency in both battery and network utilization. Continual evaluation, discovery, and implementation of new technologies to maximize efficiency of development.

Senior Android Engineer - NYC

Kustomer
Greater NYC Area
1 week ago
+26
Designing & Building advanced Android mobile SDKs. Collaboration in a cross-functional team to design, define, and ship new features. Consuming existing APIs and collaborating with team members to define new APIs. Writing and performing unit and e2e tests to ensure usability, robustness, edge cases, and general reliability. Ensuring improved application performance and efficiency in both battery and network utilization. Continual evaluation, discovery, and implementation of new technologies to maximize efficiency of development.

Senior Application Security Engineer

Kustomer
Greater NYC Area
1 week ago
+26
About the RoleKustomer is looking for a Senior Application Security Engineer to ensure that our applications are designed and implemented to the highest standards in order to maintain and enhance customer trust. You will participate in security audits, risk analysis, vulnerability testing and security reviews.

Sales Operations Analyst - NYC

Kustomer
Greater NYC Area
1 week ago
+26
Kustomer is looking for a Sales Operations Analyst to support the effectiveness and efforts of revenue operations at Kustomer. The Sales Operations Analyst role is an integral part of the sales and revenue operations team, working closely with sales, marketing, and finance to report and analyze the business. The Sales Operations Analyst is responsible for driving all data insights and analysis to assist leadership with strategic decision making. 

Business Development Representative - NYC

Kustomer
Greater NYC Area
1 week ago
+26
As a Business Development Representative (BDR), you will support the Kustomer sales effort in multiple functions while developing your skills for the Account Executive role. Your daily responsibilities will include the prospecting and sourcing of potential decision makers, outbound lead generation, leading qualification phone meetings, and facilitating the closing of deals by leveraging the Kustomer knowledge base. You will create an excellent first impression for prospective customers over multiple channels, including email, phone, and social. You will work closely with the sales and marketing teams, corresponding with customers and driving Kustomer’s message to the market.

Director of Product Design - NYC

Kustomer
Greater NYC Area
1 week ago
+26
Kustomer is looking for a Director of Product Design to lead a growing team of product designers and instill best practices across the Design team. Reporting directly to our VP, Product, this individual will provide design direction and guidance, while influencing the overall product strategy. We’re looking for a cross-functional team player, who has experience working at a growing company, and in a fast-paced environment. 

Technical Support Specialist, NYC

Kustomer
Greater NYC Area
1 week ago
+26
Our Customer Experience team is responsible for designing and delivering world-class experiences for our customers. We partner with our customers to understand their goals and work towards providing value while driving long-term relationships for mutual success. As the Technical Support Specialist, you will serve as the bridge between Kustomer and the amazing people who use our product.

Senior Software Engineer - Frontend - NYC

Kustomer
Greater NYC Area
1 week ago
+26
Kustomer is looking for a Senior Front End Engineer who is able to both architect and build user interfaces for highly interactive, complex web apps. We're building our product in Javascript, using some of the latest technologies like react.js and node.js. We believe in ownership and are looking for people driven to continuously ship new, impactful features and capabilities for our users.

Senior Accountant - NYC

Kustomer
Greater NYC Area
1 week ago
+26
Kustomer’s finance team is looking for a Senior Accountant to be a key member of the accounting team. The Senior Accountant is responsible for performing general ledger tasks, account reconciliations, as well as other duties to assist with the monthly, quarterly, and annual financial close process and financial audit preparation. This role provides assistance with systems, accounting policies implementations, and accounting procedures to ensure financial transactions are being executed appropriately, as well as collaborates with other departments in terms of financial statement reviews. 

Senior Software Engineer - Backend - NYC

Kustomer
Greater NYC Area
1 week ago
+26
Kustomer’s backend engineering team is responsible for building, scaling, and innovating on the APIs, data platform, and automations that power our customers’ support teams. We are all about microservices, CI and CD. Our platform is clean, simple and massively scalable in the cloud using the latest tools like MongoDB, ElasticSearch, Docker and AWS. We work closely with the frontend team and their React single page app, helping build for a simple and modern user experience.

Sales Engineer - NYC

Kustomer
Greater NYC Area
1 week ago
+26
The Solutions Consultant (SC) is responsible for all technical, solution, and competitive aspects of the Kustomer sales cycle. SCs must be both sales focused and technically savvy. They must be successful selling to Enterprise and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution. The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our AEs and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone. 

Product Designer - NYC

Kustomer
Greater NYC Area
1 week ago
+26
The Product Designer will own providing our customers with a flawless user experience. The ideal candidate will quickly understand our space and the problems we’re trying to solve. You will provide seamless, intuitive solutions, consistently iterating on designs until the results are “pixel-perfect”. You understand the big picture and you can communicate and action the necessary next steps to achieve that production vision.

Engineering Manager - NYC

Kustomer
Greater NYC Area
1 week ago
As an Engineering Manager at Kustomer, you will be instrumental in growing, mentoring, and guiding a a team of cross functional software engineers. You will ensure that your team is set up for success, while facilitating continuous learning and improvement.

Director of Business Development

Kustomer
Greater NYC Area
1 week ago
As the Director of Business Development, you will oversee the team and drive an efficient operation in partnership with the VP of Marketing. Our Business Development team is responsible for partnering with the sales team to deliver quality pipeline. To do this, Business Development Representatives identify ideal prospects, contact these prospects through strategic prospecting initiatives, qualify prospects with a proven methodology, and partner closely with Account Executives to deliver qualified pipeline. 

Account Executive - NYC

Kustomer
Greater NYC Area
1 week ago
Do you have a track record of exceeding your quotas selling SaaS products? We are looking for an outgoing Account Executive to help grow Kustomer’s core client base. Everyday you’ll be prospecting new customers, maintaining the relationships you have already built, and playing a key role in driving Kustomer’s sales initiatives. You'll be working with a wide range of customers. As an early member of our business, this role will play a pivotal part in driving the advancement of the sales organization. This role will be geographically based in New York City.

Director, Global Support - NYC

Kustomer
Greater NYC Area
1 week ago
About Kustomer Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences– not resolve tickets. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view. Today, Kustomer is the core