Jobs at Lantern

Drive top-of-funnel outbound prospecting to HR and benefits leaders using calls, email, social, and video. Craft personalized outreach, qualify leads, set meetings for AEs, maintain Salesforce pipeline, partner with marketing and sales to refine messaging, and iterate based on metrics to exceed quarterly targets.

Own provider relationships and operational success for a territory: onboard providers, resolve issues, drive retention and growth, collaborate cross-functionally, track engagement in CRM, and optimize provider performance.

Lead reporting and funnel analytics to measure and improve member conversion. Own dashboards, data validation, and ad hoc analyses; define funnel methodology; build MS Gap analysis; mentor analysts; partner with Member Services and Operations to translate data into executive-level recommendations and automated reporting.

Support outbound Care Advocate team by collecting, compiling, and validating operational data from CRM and contact center tools. Build and maintain dashboards and recurring reports, analyze performance and trends, deliver insights to leadership, handle ad hoc analyses, document processes and data definitions, and help improve reporting infrastructure and workflows.

Build end-to-end measurement for mid and lower funnel conversion; create dashboards and attribution frameworks; quantify drop-offs and root causes; analyze member services performance; generate actionable insights and documentation; automate reporting using AI tools; support operations and executive stakeholders with ad hoc and recurring analyses.

Own day-to-day administration of Highspot and Gong, maintain content governance, build enablement dashboards and reports tying activity to commercial outcomes, run 90-day onboarding logistics and tracking, monitor adoption and surface insights, and partner with sales leadership to improve enablement impact.

Manage a portfolio of clients to ensure successful delivery and long-term value; coordinate cross-functional teams, execute account plans and business reviews, resolve service issues end-to-end, maintain CRM data hygiene, drive retention and expansion, support engagement marketing initiatives, and proactively identify and prevent client problems.

Lead strategic account management for large clients, ensuring retention, growth, and value realization. Develop service and revenue strategies, resolve escalations, onboard clients, mentor account managers, and deliver data-driven insights. Travel up to 20% for client meetings and events.

Own end-to-end planning and execution of 200+ open enrollment benefit fairs annually, plus internal events and an annual client conference. Manage logistics, vendors, staffing, budgets, on-site support, cross-functional coordination, post-event reporting, and continuous process improvement while developing creative activations and event materials.