Jobs at Lantern

Own and improve Lantern’s Growth Marketing technology stack, including CRM, sales engagement, enrichment, and automation systems. Design lead-management workflows, integrations, AI-powered automations, and measurable conversion tracking. Lead requirements, solution design, implementation, testing, deployment, tool evaluations, ROI analysis, and systems roadmap management. Partner with marketing leadership and Salesforce teams while communicating technical designs and outcomes to nontechnical stakeholders.

Lead commercial planning and compensation for Sales, Client Success, and Partnerships. Own annual planning cycle, design and administer incentive plans, maintain commission accuracy, build long-term financial models, create Board/executive materials, and partner with Commercial leadership and Finance to translate growth strategy into operational plans.

Partner with Commercial teams to discover root causes, design and deploy end-to-end AI automation solutions, drive adoption and enablement, run hackathons, and maintain a prioritized roadmap while collaborating closely with Engineering.

Own approximately 10 emerging-market client accounts while managing and coaching 3–4 Client Success Managers. Drive renewals, revenue growth, retention, escalations, client satisfaction, reporting, and account health analysis. Partner with the VP of Client Success on segment strategy, team development, process improvement, automation, and cross-functional initiatives. Maintain CRM and reporting accuracy while fostering a high-performance, collaborative team.

Manage a portfolio of clients to ensure successful delivery and long-term value; coordinate cross-functional teams, execute account plans and business reviews, resolve service issues end-to-end, maintain CRM data hygiene, drive retention and expansion, support engagement marketing initiatives, and proactively identify and prevent client problems.

Lead strategic account management for large clients, ensuring retention, growth, and value realization. Develop service and revenue strategies, resolve escalations, onboard clients, mentor account managers, and deliver data-driven insights. Travel up to 20% for client meetings and events.