Teams at LOTTE HOTELS & RESORTS

The Houseman is responsible for stocking linens, cleaning corridors and common areas, maintaining supplies, and addressing guest requests. Physical tasks include lifting, vacuuming, and furniture movement as assigned by the supervisor.

Coordinate housekeeping office operations including records, payroll, scheduling, inventory, and supplies. Monitor and dispatch room status, guest requests, Hotsos and Opera reports, and ensure timely completion of tasks. Communicate between housekeeping staff and management, maintain office cleanliness, and support PM shift needs.

Provide administrative and operational support to Group Sales Directors/Managers: manage Salesforce group bookings, contracts, deposits, rooming lists, calendars, expense and commission processing; prepare sales collateral, VIP materials, shipments, and coordinate site inspections while liaising with hotel departments and handling phone/administrative duties.