Jobs at Luminance

Entry-level Product Specialist supporting prospective and existing customers using Luminance’s AI technology. Responsibilities include managing Proof of Value projects, understanding customer use cases, advising prospects, supporting sales conversion, coordinating technical issue resolution, and designing custom workflows. The role requires strong communication, organization, problem-solving, and customer relationship skills, along with a scientific or analytical degree.

Leads and develops a US-based Product Specialist team delivering product demonstrations, Proof of Value trials, and complex customer engagements. Partners with Sales on enterprise opportunities, translates customer requirements into use cases, coaches specialists, monitors capacity and performance, and collaborates with Product, R&D, Customer Success, Support, and Operations to improve customer experience and scale processes. The role remains hands-on in high-value opportunities and requires strong enterprise software, presentation, commercial, analytical, and team leadership experience.

Leads and scales Luminance’s Product Specialist organization, overseeing strategy, performance, leadership development, recruitment, training, and workforce planning. Partners with Sales on complex enterprise opportunities, directs discovery, demonstrations, and Proof of Value trials, and represents the company with senior customers. Establishes scalable engagement processes, KPIs, and capacity plans while sharing market insights with Product and R&D. Supports continuity across evaluation, implementation, and adoption in a rapidly growing international business.

Manage multiple enterprise customer implementation programs from initiation through post-launch stabilization. Develop project plans, governance frameworks, risk logs, timelines, and executive reporting. Coordinate Product, Engineering, Customer Success, Support, Delivery, and customer stakeholders. Lead steering committees, monitor budgets and milestones, resolve risks and dependencies, manage scope changes, and ensure contractual and business objectives are met. Improve implementation methodologies, operational processes, and reporting standards while supporting strategic customer initiatives.

Build and grow Luminance’s global consulting and advisory partner ecosystem. Develop strategic partner plans, generate partner-sourced pipeline, support co-selling, lead onboarding and enablement, create joint solutions, coordinate co-marketing, and track commercial outcomes. Collaborate with Sales, Marketing, Product, Solutions, Customer Success, RevOps, Legal, and leadership across regions and cultures.

Leads complex, high-value enterprise implementations of the Luminance contract intelligence platform. Responsibilities include discovery, scalable configuration design, portfolio and risk management, stakeholder communication, implementation recovery, coaching colleagues, developing playbooks and training assets, and providing structured product feedback. The role requires strong legal and commercial workflow knowledge, executive credibility, sound judgment, and experience crafting and teaching effective AI prompts.

The VP of Sales will lead US revenue initiatives, scale the sales team, execute a growth strategy, and ensure high-performance sales across enterprise deals.

Lead and manage Luminance's sales team, overseeing the sales process, developing strategies, and achieving key performance metrics.

The Legal Onboarding Specialist will onboard clients onto legal AI technology, ensuring seamless integration into contract management processes while collaborating closely with the Customer Success Manager.

Outbound-focused inside sales role generating new business for an AI legal-tech platform. Prospect and engage decision-makers via cold calling, social selling and events, book meetings, hit KPIs, and coordinate with Sales and Marketing to support growth.

Account Executives will manage client relationships, pitch for new business, and grow Luminance's engagement with international clients. This role requires excellent communication and rapport-building skills, and offers significant commission potential and travel opportunities.

Manage customer relationships, implement onboarding processes, improve customer experience, analyze data, minimize churn, and facilitate product training.

The Subject Matter Expert will leverage legal expertise to enhance customer experience and product innovation, interfacing with clients and representing the company at events.

The Senior Customer Solutions Engineer will support customers in integrating Luminance's AI platform, enhancing workflows and technical experiences while collaborating with sales and technical teams.

The Senior Customer Solutions Engineer will facilitate seamless integration of AI solutions for enterprise customers, collaborating with various teams to enhance customer satisfaction and technical experiences.