Teams at Navan

Lead and scale an enterprise customer success team responsible for customer launches, adoption, revenue growth, retention, and satisfaction. Analyze customer health, improve engagement programs, coach account managers, and partner cross-functionally with Sales, Product, Finance, Support, Operations, and executives. Maintain customer relationships, communicate product value, track requirements, and reduce churn. The role requires travel for implementation, training, and annual reviews.

Own full-cycle recruiting for 8–12 concurrent North America sales searches, focusing on SDR and Associate Account Executive hiring. Partner with senior sales leaders to develop hiring strategies, build talent pipelines, manage recruiting-funnel data, improve process conversion, lead interviews and debriefs, and deliver a high-touch candidate experience. The role requires consultative stakeholder partnership, creative sourcing, strong organization, and judgment in evaluating sales and AI talent.

Lead marketing analytics: build and maintain dashboards, develop attribution and predictive models, ensure data quality and governance, run deep-dive analyses on campaigns and funnel performance, partner with marketing and finance to drive strategic recommendations and enable self-service analytics for stakeholders.