Teams at NRI North America

Respond to and resolve level-two network issues escalated from NOC or service desk, perform minor software upgrades, run proactive performance assessments, assist clients and peers, maintain knowledge-base articles, participate in on-call rotation and after-hours support as needed.

Provide Tier 3 technical support, configure/firewalls, routers, maintain VMware and Azure environments, monitor network performance, assist with server admin, and manage documentation.

Designs, builds, and maintains scalable data warehouses, pipelines, and lakes using the Microsoft analytics stack. Transforms and models data, develops ETL/ELT, reporting, and dashboards, and partners with clients to gather requirements and deliver reliable analytics solutions. Works across the full delivery lifecycle and within Agile practices.