Teams at Penn Medicine

Provides comprehensive administrative and clerical support, including calendar and meeting coordination, communications, document and records management, data entry, reporting, office supply purchasing, vendor coordination, customer service, and management support. The role requires strong organization, attention to detail, confidentiality, computer proficiency, multitasking, and professional communication. Responsibilities may also include travel arrangements, invoice processing, expense tracking, and support for office events and special projects.

Performs accurate data entry, record verification, database and spreadsheet updates, document processing, filing, data cleanup, and routine administrative support. Maintains confidentiality, identifies discrepancies, prepares basic reports, and communicates with departments to resolve missing or incorrect information. Requires strong typing, computer, organizational, time-management, and communication skills, along with proficiency in spreadsheets and databases.

Provides customer support through phone, email, chat, or in-person channels. Responsibilities include answering questions, resolving complaints, processing orders and refunds, assisting with billing and account issues, documenting interactions, updating customer records, coordinating with internal teams, escalating complex concerns, and following up to ensure resolution. The role emphasizes communication, professionalism, accuracy, multitasking, customer retention, and adherence to service standards.