What's the Work-Life Balance Like at RethinkFirst?

Share your principle for sustainable pace — and the signal that proves it works for your team?

Our principle for sustainable pace is that quality support is more important than simply maximizing volume. We encourage clinicians to manage their caseloads in a way that allows them to be fully present for each family and employee while also maintaining time for collaboration, documentation and professional development. We regularly discuss workload, competing priorities and capacity so adjustments can be made before someone becomes overwhelmed. 

The signal that it works is that our team remains highly engaged and connected. Attendance and participation in meetings are strong, team members regularly collaborate with one another and people feel comfortable sharing both successes and obstacles. We see a culture where asking for help is normalized rather than delayed until burnout occurs.

Which policy or norm makes flexible working arrangements succeed — and how do you measure its impact?

The norm that makes flexible working arrangements successful on our team is trust, supported by open communication and clear expectations. Team members have flexibility in how they structure their schedules, including utilizing our flexible PTO policy, while remaining accountable for client needs and team commitments. We also place a strong emphasis on work-life balance and encourage employees to take time off when needed. 

We measure the impact through engagement, reliability and outcomes. Team members consistently meet their responsibilities, maintain strong attendance and participation in meetings, provide high-quality support to clients and openly communicate when they need support or adjustments. The fact that our team remains highly collaborative and engaged while working flexibly demonstrates that the approach is working.

Which wellness resource do people actually use — and what improvement have you seen on your team?

Our team actively utilizes a variety of wellness resources, including our employee assistance program, wellness initiatives through Cigna and our own RethinkCare resources. One resource that has been particularly meaningful is access to RethinkCare’s library of resources and consultation support. Team members have used these services to strengthen executive functioning skills such as organization, prioritization, time management and maintaining work-life boundaries.

The improvements have been noticeable in both individual well-being and team engagement. Employees report feeling more equipped to manage competing responsibilities, reduce stress and maintain focus throughout the workday. As a team, we continue to see strong participation in meetings, active collaboration and a willingness to support one another, all of which contribute to a healthy and productive work environment.