What's It Like to Work at SWORD Health in New York?

Key Insight for Candidates

• Work-Life Balance: In New York, many roles are part of a remote-first, distributed setup across the U.S. and Europe, offering flexibility in where work gets done. This arrangement gives New York teams autonomy and flexibility.
• Mission & Purpose: Colleagues in New York are motivated by an AI-first care mission aimed at expanding access and reducing unnecessary surgeries and costs. Expansion from MSK into women’s and mental health adds to a sense of measurable impact at scale.
• Innovation & Products: Work in the New York hub engages with a clinician-in-the-loop AI platform that ships new capabilities like conversational PT tools. Product, data, and engineering roles emphasize translating ML systems into patient- and client-facing experiences.

• Workload & Burnout: The New York team operates within a high-velocity culture that embraces big goals and rapid change, which can translate into sustained pressure and long hours. Company value statements about impact beyond standard work hours align with an intense pace.
• Poor Collaboration: U.S.-based employees, including those in New York, have experienced friction working across the Portugal–U.S. split, with time-zone gaps and communication breakdowns. Some in the U.S. have felt secondary to other hubs, affecting coordination and inclusion.
• Leadership Gaps: Employees in New York work within an operating model where decision-making can be top-down and priorities shift quickly, leading to bottlenecks. Mixed sentiment about leadership communication and management consistency contributes to unpredictability for local teams.