Teams at TicketManager

Lead end-to-end enterprise SaaS client implementations, including project planning, system configuration, integrations, timeline management, risk mitigation, documentation, stakeholder communication, training, and post-launch transition. Coordinate Account Management, Customer Success, Support, Product, and Technology teams while reporting project health, KPIs, and launch status to leadership. The role requires managing multiple projects, translating technical concepts for clients, and ensuring timely, scalable implementations.

Provides frontline customer support for TicketManager’s SaaS platform through phone, Zoom, email, and chat. Resolves platform, ticketing, account setup, access, and guest management questions; conducts customer training; documents cases; manages SLA-driven support queues; and escalates complex issues. The role develops product knowledge, troubleshooting ability, and customer communication skills through training and teammate shadowing.

Own and grow a portfolio of B2B SaaS customers by driving engagement, product adoption, retention, renewals, and expansion. Build stakeholder relationships, monitor account health, lead customer business reviews, identify growth opportunities, maintain CRM records, and coordinate internal teams to resolve issues. Represent TicketManager at customer meetings and live events, with regular travel required.