Jobs at Updater
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UX Writer/Product Copy - Freelance/Short Term

Updater
Greater NYC Area
4 days ago
+18
Drive overall conversion improvement by proposing tests or deploying copy to our platform. Review our various product lines and make recommendations of where we can improve conversion through smart, copy. Explore how we can set new users expectations so they are excited about our offering. Work collaboratively and effectively with marketing, product, and engineering. Help establish Updater’s voice and how it translates into current market trends and user experience (UX) best practices. Propose user-facing AB tests to help inform the content and product strategy.

Director of Data Engineering

Updater
Greater NYC Area
4 days ago
+18
As the Director of Data Engineering at Updater, you will own Updater’s Data Platform, which powers all major operational and analytical functions. On a day-to-day basis, you will continue to build out our centralized data lake & data warehousing solution (our stack includes Fivetran/Snowflake/Airflow!), build services to provide data to our production applications and testing platforms, supply our business partners with insights about their performance on the platform, and guide the strategy, documentation, permissions, and roles for the evolving data platform. You’ll collaborate with Engineering on ensuring data capture for new product initiatives, with our business partners across all major functions at the organization to anticipate data needs and structure, and work very closely with our Analytics/Data Science side of the Data Team to proactively develop high-leverage data solutions to address the toughest business problems.

Client Success Manager

Updater
Greater NYC Area
2 weeks ago
+18
Ensure smooth transition from sales, to onboarding, to active usage. Build and maintain strong, long-lasting customer relationships. Host regular training webinars, spreading the good news about Updater’s technology and new product features/initiatives to internal and external stakeholders. Develop a trusted advisor relationship with key customer stakeholders. Guarantee the timely and successful delivery of our solutions. Negotiate upsells and ensure our existing clients renew when the time comes.

Client Success Coordinator

Updater
Greater NYC Area
2 weeks ago
+18
Lead and support new clients through a 15-30 day on-boarding process. Coordinate all training materials and create and manage internal configuration tickets to ensure a smooth on-boarding process for clients. Act as an additional point of contact for our new and existing clients. Partner with the Success Manager to evaluate data and come up with strategic recommendations for our clients. Manage incoming client tickets in Zendesk. Demonstrate a desire to help other people with specific technical issues and be able to understand the support process from the client’s point of view. Assist our Client Success team in the day-to-day operations of accounts, including maintenance, and expansion. Providing meaningful feedback and feature requests from clients to our product team in an effort to help improve the onboarding experience.

Senior Product Manager

Updater
Greater NYC Area
2 weeks ago
+18
We’re looking for an experienced & empathetic Senior Product Manager who is excited about making an immediate impact on our business. As a rapidly growing startup, there is a lot to figure out and we need people who thrive in ambiguity and an environment of cohesive but rapid change.

Updater Tech Talks (Speakers Wanted)

Updater
Greater NYC Area
3 weeks ago
+18
Does sharing knowledge and presenting to a crowd of diverse peers excite you? Well the Updater Tech Talk Series could be your next stage! As a fast-growing startup headquartered in NYC, our tech teams (Engineering, product, design) are always looking to learn more and share information about the latest and greatest technologies. With this in mind, we’ve decided to run our very own Tech Talk series here at Updater HQ (Union Square). In this series