Jobs at Updater
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Senior Product Manager - Mover Tasks

Updater
Greater NYC Area
1 hour ago
+18
We’re looking for an experienced & empathetic Senior Product Manager, for our Mover Tasks team, who is excited about making an immediate impact. This team is entrusted with helping our users with the myriad one-time decisions they have to make throughout their moving journey. These decisions include picking a moving company (or DIY moving services), claiming exclusive deals from our brand partners, submitting the USPS mail forwarding, and updating your address for your various accounts.

Client Support Coordinator

Updater
Greater NYC Area
2 days ago
+18
As our Client Support Coordinator, you’ll be on the frontline to provide support for our clients and internal team members. A typical day will include troubleshooting product issues, responding to user inquiries via phone and email, and assisting with various tasks to support our clients. This is a newly created role here at Updater - as the first person in this role, you will be part of helping to define the processes and build out the tools to help us support and respond to our clients. You will be exposed to all things Client Success at an incredible NYC start-up, which will open doors for your career at Updater and more broadly, New York technology companies. 

Client Success Manager

Updater
Greater NYC Area
3 days ago
+18
Ensure smooth transition from sales, to onboarding, to active usage. Build and maintain strong, long-lasting customer relationships. Host regular training webinars, spreading the good news about Updater’s technology and new product features/initiatives to internal and external stakeholders. Develop a trusted advisor relationship with key customer stakeholders. Guarantee the timely and successful delivery of our solutions. Negotiate upsells and ensure our existing clients renew when the time comes.

Lead Product Manager - Mover Journey

Updater
Greater NYC Area
3 days ago
+18
We’re looking for an experienced & empathetic Senior Product Manager who is excited about making an immediate impact on our business. As a rapidly growing startup, there is a lot to figure out and we need people who thrive in ambiguity and an environment of cohesive but rapid change.

Updater Tech Talks (Speakers Wanted)

Updater
Greater NYC Area
1 week ago
+18
Does sharing knowledge and presenting to a crowd of diverse peers excite you? Well the Updater Tech Talk Series could be your next stage! As a fast-growing startup headquartered in NYC, our tech teams (Engineering, product, design) are always looking to learn more and share information about the latest and greatest technologies. With this in mind, we’ve decided to run our very own Tech Talk series here at Updater HQ (Union Square). In this series

Content Intern - Fall 2019

Updater
Greater NYC Area
1 week ago
+18
As our Content Intern, you’ll regularly do SEO research to determine a list of topics relevant to our industries and write blog posts, quizzes, infographics, and more. On a typical day, you'll do anything and everything from assisting with blog posts and basic website updates (some HTML knowledge required) to working on SEO implementation and optimizations. In addition, you’ll have the opportunity to work on a side project of your choosing and own its execution from start to finish.

Client Success Coordinator

Updater
Greater NYC Area
1 week ago
+18
Lead and support new clients through our onboarding process. Create and manage internal configuration tickets to ensure a smooth onboarding process for clients. Ensure all training materials are up to date. Act as an additional point of contact for our new and existing clients. Manage the relationship for a segment of our clients. Partner with the Success Manager to evaluate data and come up with strategic recommendations for our clients. Manage incoming client tickets in Zendesk. Proactively help with specific technical issues and be able to understand the support process from the client’s point of view. Assist our Client Success team in the day-to-day operations of accounts, including maintenance, and expansion. Providing meaningful feedback and feature requests from clients to stakeholders in an effort to help improve the onboarding experience.

Director of Data Engineering

Updater
Greater NYC Area
2 weeks ago
+18
As the Director of Data Engineering at Updater, you will own Updater’s Data Platform, which powers all major operational and analytical functions. On a day-to-day basis, you will continue to build out our centralized data lake & data warehousing solution (our stack includes Fivetran/Snowflake/Airflow!), build services to provide data to our production applications and testing platforms, supply our business partners with insights about their performance on the platform, and guide the strategy, documentation, permissions, and roles for the evolving data platform. You’ll collaborate with Engineering on ensuring data capture for new product initiatives, with our business partners across all major functions at the organization to anticipate data needs and structure, and work very closely with our Analytics/Data Science side of the Data Team to proactively develop high-leverage data solutions to address the toughest business problems.

Senior Product Designer - Mover Tasks

Updater
Greater NYC Area
2 weeks ago
+18
We’re looking for an experienced & empathetic Senior Product Designer for our Mover Tasks team who is excited about making an immediate impact. This team is charged with helping our users with the myriad one-time decisions they have to make throughout their moving journey. This includes picking a moving company (or DIY moving services), claiming exclusive deals from our brand partners, submitting the USPS mail forwarding (our most engaged with feature), and updating your address at your various subscriptions and accounts.