Teams at Zola

Lead strategy and execution for Zola's B2C engagement and retention program across the customer journey. Drive segmentation, personalization, AI-assisted tooling, and experimentation to improve activation, engagement, and revenue. Own the roadmap, manage one direct report, maintain program performance through platform migrations, and partner with Product, Engineering, BI, and Creative to deliver measurable business outcomes.

Lead assortment strategy and merchandising for assigned e-commerce categories, manage one direct report, use data and AI tools for assortment, pricing, margin optimization, vendor negotiations, and site merchandising. Collaborate cross-functionally with Planning, Operations, Finance, Marketing, Product & Engineering, attend trade shows, and drive initiatives to achieve financial objectives and category growth.

Partner with cross-functional teams to analyze KPIs, run A/B test interpretation, build financial and business models, and support strategic initiatives and reporting cadences. Provide actionable insights to senior leadership, assist in board materials, and drive ad hoc analyses to identify product and growth opportunities.