Account Manager, Automation Accounts

We are hiring an Account Manager, Automation Accounts to join our Account Management team at EMARKETER.

The Role and Team:

EMARKETER is hiring an Account Manager to oversee a high-volume, automation-only territory of ~137 accounts valued at ~$2M in ARR. This role is designed for someone who moves quickly, thinks in systems, and thrives managing scale through automation while still driving strong commercial outcomes.

The Account Manager will manage a diverse portfolio spanning government, higher education, financial services, media, and B2B organizations. The territory includes a long tail of small-to-mid-sized customers alongside a meaningful concentration of institutional accounts, all supported primarily through scalable, automated workflows rather than traditional high-touch engagement.

This is a hybrid role based out of our New York City office, with regular in office expectations. 

Applicants must be authorized to work in the United States without the need for visa sponsorship, now or in the future. Candidates must be within commuting distance of our New York City office. Relocation assistance is not available.

The Ideal Candidate is:

• A strategic problem solver: You understand customer needs and navigate complex situations with practical, win-win solutions, bringing strong negotiation skills to every interaction.
• A confident communicator: You clearly articulate value, manage difficult conversations with ease, and handle renewals with professionalism and clarity.
• Sales-minded and results-driven: You bring urgency, resilience, and discipline to managing a large book of business and consistently driving outcomes.
• Process-oriented and fast-moving: You execute efficiently at scale, maintaining quality while improving speed and consistency across workflows.
• Motivated by optimization: You’re energized by continuous improvement and actively look for ways to refine processes, tools, and results.

Key Responsibilities:

• Own renewals and expansion across a ~137-account, ~$2M automation-led territory
• Manage a high-volume book of accounts through scaled, automated workflows
• Drive renewals by setting clear timelines, creating urgency, and negotiating effectively with customers
• Write compelling, concise client communications and design creative outreach that scales through automation and tooling
• Identify and close upsell and cross-sell opportunities using customer signals and usage data
• Expand relationships within existing accounts across teams, departments, and use cases
• Navigate renewal and commercial conversations confidently, including pricing and contract negotiations
• Maintain strong renewal hygiene through accurate data, clear next steps, and customer health indicators
• Communicate EMARKETER’s value proposition using data-driven, ROI-focused messaging
• Partner cross-functionally with Product, Marketing, RevOps, and Customer Success to scale best practices and optimize outcomes

• 3+ years of B2B account management experience, preferably in subscription, SaaS, or data-driven products
• Proven success managing high-volume, scaled territories, including automation-first account motions
• Strong negotiation skills, with experience leading renewals and commercial discussions with senior stakeholders
• Ability to move quickly, stay organized, and execute consistently at scale
• Experience managing both long-tail SMBs and complex institutional customers
• Data-driven approach, using signals, workflows, and tooling to prioritize action and drive outcomes
• Strong sales acumen, with a track record of quota attainment or overachievement
• Experience building multi-threaded relationships to support retention and growth
  Background in digital marketing, media, or SaaS strongly preferred

• Base salary: $75,000-$85,000 (dependent on skills, experience, and competencies)
• On-Target Earnings (OTE): $95,000-$105,000 (base + uncapped commission)
• Unlimited PTO, 10 paid holidays, and 16 weeks of parental leave
• Comprehensive medical, dental, and vision insurance plans
• Matched and vested 401k plan
• Access to resources for financial planning guidance, family planning services, mental health reach-out, and Employee Assistance Programs (EAP)
• Additional benefits include commuter benefits, phone reimbursement, gym membership discounts, and more