Account Manager (MANTL)

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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Contribute to MANTL’s mission by driving customer value through strategic partnerships and consultative account management. The Account Manager is responsible for supporting account strategy, driving renewals and expansion opportunities, and fostering strong relationships across a portfolio of named accounts. Success in this role requires a deep understanding of customer objectives, digital banking and deposit origination strategies, and the ability to develop and execute plans that support mutual growth and long-term partnership success. Essential Duties & Responsibilities

• Support account strategy through whitespace analysis, opportunity identification, account planning, and forecast development.

• Develop and maintain expertise in MANTL’s products and solutions to effectively communicate value and identify opportunities for cross-sell and account expansion.

• Participate in commercial discussions throughout the customer lifecycle, including renewal and growth conversations.

• Establish and maintain proactive client engagement through regular outreach, business reviews, and strategic planning discussions.

• Serve as a trusted point of contact for customer inquiries, escalations, and business opportunities.

• Monitor customer satisfaction and advocate for timely resolution of support issues and service requests.

• Analyze customer data and reporting to identify trends, risks, and opportunities; provide actionable recommendations and renewal risk mitigation strategies.

• Partner with Product, Engineering, Implementation, Support, and other cross-functional teams to enhance the customer experience and drive business outcomes.

• Capture and communicate client feedback, product enhancement requests, and market insights to internal stakeholders.

• Manage ticket queues, assess issue severity, and coordinate escalations when appropriate.

• Ensure effective client communication, conflict resolution, and delivery of agreed-upon commitments.

• Support implementation activities and platform deployments in partnership with clients and internal teams.

• Assist with onboarding and launch activities for new customers.

• Promote product adoption through training, enablement, and ongoing customer education efforts.

• Contribute to the development and maintenance of customer-facing documentation, FAQs, and support resources.

Recommended Experience & Education
Knowledge, Skills, & Qualifications

• Strong written and verbal communication skills with the ability to tailor messaging to executive, business, and technical audiences.

• Analytical mindset with the ability to interpret data, identify trends, and develop actionable recommendations.

• Experience collaborating across cross-functional teams, including Product, Sales, Finance, Legal, Operations, and Customer Success.

• Demonstrated ability to build relationships, influence stakeholders, and manage competing priorities in a dynamic environment.

• Strong organizational skills, attention to detail, and commitment to delivering exceptional customer experiences.

• Self-starter with a proactive approach to problem solving and continuous improvement.

• Ability to adapt to changing priorities and thrive in a fast-paced, growth-oriented organization.

• Banking, financial services, or fintech experience strongly preferred.

The salary range for this position is: $100,000 - $110,000Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

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