Account Manager, Mid-Market

About monday.com

monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you're empowered to shape how organizations work and outpace their competition.

About The Role

We’re looking for a highly driven Mid-Market Account Manager to own and grow a portfolio of customers by combining strong outbound prospecting, strategic account management, and consultative selling. This role is ideal for someone who thrives in a fast-paced SaaS environment, is proactive in building pipeline, and is passionate about helping customers unlock value - especially through AI-powered solutions.

What You’ll Do

• Outbound & Pipeline Generation: Drive pipeline through proactive outbound efforts and self-sourced meetings from target accounts. Maintain high activity with structured outreach and recurring customer engagement.

• Customer Retention & Expansion: Own renewals to ensure high retention while identifying and mitigating risk early. Create expansion opportunities through new products, services, and AI-driven capabilities.

• Executive Engagement: Build strong relationships with decision-makers and lead strategic conversations with executive presence. Position the platform as a core AI work solution that drives measurable business outcomes.

• Account Strategy & Prioritization: Develop and execute account plans based on product usage, customer goals, and propensity to buy. Prioritize accounts to maximize impact and maintain disciplined pipeline management.

• Cross-Functional Collaboration: Partner with sales support and internal teams to progress deals and drive outcomes. Coordinate stakeholders for complex deals, ensuring alignment across functions.

• Product Demonstration & Deal Qualification: Tailor demos and presentations to customer needs. Lead discovery with curiosity and articulate the future-state vision and business impact of the solution.

Requirements

• 3+ years of experience in B2B SaaS sales or account management

• Proven ability to self-source pipeline and manage a full sales cycle within existing accounts

• Strong outbound discipline and consistent activity levels

• Experience driving expansion within a customer base; experience managing renewals is a plus.

• Excellent executive communication and stakeholder management skills

• Demonstrated ability to prioritize accounts using data and insights

• Experience working cross-functionally to close complex deals

• Comfortable delivering product demos and leading consultative sales conversations

• High level of curiosity, ownership, and problem-solving ability

What monday.com can offer you:

• Join a customer-obsessed team where transparency and ownership are how we actually operate — not just things we put on a wall.

• Work on a multi-product suite powered by advanced AI, where what you ship reaches hundreds of thousands of customers worldwide

• Competitive salary, benefits, bonus potential, and equity eligibility for many roles — we believe people who build the product should share in its success

• Grow fast through a dedicated L&D team, AI workshops, bootcamps, and internal hackathons — the industry moves quick and so do we

• A collaborative, global culture backed by Employee Resource Groups and workplace teams across New York, Tel Aviv, London, Munich, Warsaw, Tokyo, Sydney, and more

Consulting

Joining our team means you're architecting how organizations run in the AI era. You'll turn AI into high-value solutions for 250,000+ customers including 60% of the Fortune 500. You’ll act as a trusted advisor backed by a strong GTM engine and over $1B in ARR. Using our foundational platform and advanced agents, you'll help the world's largest brands automate and scale their impact end-to-end.

The estimated annual base salary range for this role is $100,000 – $130,000. Actual compensation will be determined based on factors including education, training, experience, business needs, and work location. In addition to base salary, employees are eligible for either an annual discretionary bonus or a role-based, sales incentive plan. Certain roles may also include equity in the form of RSUs. Full compensation details, including any applicable bonus or incentive plan, will be provided in the hiring process.

monday.com is proud to be an equal-opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws

Please note that this is a hybrid position of 3 days/week in our NYC office

Visa sponsorship for this role is currently not available.