Manage healthcare client support, escalations, PSO implementations, platform adoption, and training. Troubleshoot technical issues, advise clients on safety workflows and compliance, and collaborate with Product Management, Engineering, and Delivery teams to improve the platform and client outcomes.
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Account Manager
Why We Have This Role
As a Sr Account Manager on our Safety Delivery Team, you will play a central role in delivering exceptional support and implementation services to healthcare clients. You will serve as a primary client advocate, managing support requests, assisting with implementations, and leveraging deep safety product knowledge to troubleshoot platform issues and advise healthcare organizations on best practices. A key responsibility includes leading client implementations into our Patient Safety Organization (PSO), ensuring technical integrations and operational requirements are fully achieved. If you are passionate about technology-driven healthcare transformation, driving user adoption, and improving patient safety outcomes, this role is for you.
How You’ll Find Success
- Client Advocacy & Service Mindset: Passionately advocates for healthcare clients, maintaining high engagement and delivering timely, high-quality resolutions.
- Technical & Platform Troubleshooting: Efficiently diagnoses, investigates, and resolves complex user, technical, and platform-related support tickets.
- Implementation & PSO Guidance: Seamlessly leads clients through post-go-live adoption and specialized implementation programs, such as Patient Safety Organization (PSO) setups.
- Cross-Functional Partner: Collaborates effectively with Delivery, Product Management, and Engineering teams to voice client needs and continuous software improvements.
- Detail & Deadline Management: Comfortably manages multiple simultaneous projects, client accounts, and deadlines with strong organizational skills.
How You’ll Grow
- Expand your expertise in healthcare SaaS platforms, patient safety protocols, incident reporting workflows, and PSO compliance framework operations.
- Build strong cross-functional exposure by working directly with Delivery, Product Management, and Engineering teams.
- Enhance your client enablement and instructional design skills by developing client-facing training programs and best-practice documentation.
- Further develop leadership capabilities in strategic client management and healthcare technology execution.
Things You’ll Do
- Manage Client Support & Escalations: Efficiently resolve client support tickets for safety platforms and partner with technical teams on escalated issues.
- Lead PSO Implementations: Serve as the primary point of contact for onboarding clients into the Patient Safety Organization (PSO), ensuring complete alignment with system integrations and compliance standards.
- Drive Platform Adoption & Training: Deliver client training sessions and maintain updated training resources to empower user self-sufficiency and platform utilization.
- Advocate for Client Needs: Collaborate with Product Management, Engineering, and Delivery teams to translate client workflow needs into product optimizations.
- Advise on Safety Workflows: Recommend platform features and workflows that align with client safety goals, incident reporting needs, and compliance standards.
What We’re Looking For On Your Resume
- 3+ years of client-facing experience in customer service, healthcare, or project management (ideally within Healthcare SaaS or digital health technology).
- Proven experience supporting or implementing software platforms, user training, or customer onboarding.
- Bachelor’s degree or equivalent 4-year college program.
- Strong computer proficiency including Microsoft Office (Word, Excel, Outlook) with higher-level Excel skills preferred.
- Excellent written and verbal communication skills with strong analytical and organizational capabilities.
What You Should Know About This Team
- Mission-Driven Work: Our team is dedicated to improving healthcare outcomes and patient safety through innovative technology solutions.
- Client-Centric & Collaborative: We work closely with internal product and engineering teams to ensure our clients' voices drive ongoing platform improvements.
- Fast-Paced & Dynamic: We manage multi-faceted projects and client inquiries in a high-energy, collaborative environment.
- Focus on Growth & Empowerment: We place strong emphasis on continuous product education, team collaboration, and client success enablement.
Our Team’s Favorite Perks and Benefits
- Comprehensive Health & Wellness Coverage: Premium health, dental, and vision packages for team members and dependents.
- Skill Development & Learning Opportunities: Dedicated support for professional development, technology training, and career progression.
- Generous Paid Time Off: Comprehensive vacation, sick leave, and paid company holiday schedules.
- 401(k) Retirement Plan: Matching company contributions to help you build and secure your financial future.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, and mental health benefits. For a detailed look at our benefits, visit Qualtrics US Benefits.
Illinois Base Annual Pay Transparency Range
$60,500—$73,500 USD
Qualtrics New York, New York, USA Office
10 Hudson Yards, 347 10th Ave, New York, NY, United States, 10001
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