Account Manager

| New York, NY, USA | Hybrid
Employer Provided Salary: 90,000-100,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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CreatorIQ has earned the title of best company to work for in multiple programs including BuiltIn LA and NY, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and was recognized by G2 as a Leader, Best Customer Relationship, G2 Top 100 Fastest-Growing Products and rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.

Be a Part of Our Dynamic Team and Transform the Industry Together!

CreatorIQ is looking for an Account Manager to build deep relationships with a named portfolio of customers, driving retention and account growth. Account Managers serve as trusted, consultative advisors to our customers, confirming that expectations are being exceeded and driving further investment opportunities.

As an Account Manager, you will serve as a critical growth leader within the CreatorIQ team and directly with our valued customers. You will be responsible for the health of our long-lasting customer relationships, as well as the growth of CreatorIQ's top line revenue. This role has a heavy emphasis on maintaining and building strong, healthy customer relationships, providing strategic leadership across a portfolio of customers, and ensuring you’re working in tandem with team members within Customer Experience. You must thrive on being in the spotlight on high-stakes opportunities and challenges, while multitasking with a variety of account-related responsibilities.

What you'll do:

  • Understand the CreatorIQ’s product, its value proposition and be able to communicate it effectively to customers
  • Assess, renew and grow contracts within a set book of business, with a focus on ensuring each customer is set up for long-term success with CreatorIQ
  • Proactively prospect, identify, qualify and develop an expansion pipeline with existing customers, as well as contacts in new markets, business units or child accounts
  • Spearhead account penetration strategies with your BDR and Marketing team
  • Accurately forecast your expansion opportunities in Salesforce
  • Build credibility and trust while influencing buying responsibilities
  • Anticipate and prepare for objections through regular risk assessment exercises
  • Listen, understand, and strategically engage with referrals and key decision-maker contacts to build professional and personal relationships that lead to new opportunities
  • Advocate internally for your customer’s needs and assist with concerns or questions
  • Collaborate internally with finance, sales operations, and support teams to remediate and ensure successful renewal
  • Stay on top of our products, features, and processes in a rapidly changing environment

Who you are and what you’ll need for this position:

  • Experience in Account Management - 3+ years of experience in in an outward-facing role such as account management, sales, or consulting, ideally working directly with contract renewals, up-selling, and expansions
  • Background in SaaS sales - Strong experience and fluency in the world of Enterprise software solutions, social media/influencer marketing, product strategy/design/technical concepts
  • Active Listener and Collaborative - Listens actively and asks questions to fully understand what matters most to others. Values the input and insights of others
  • Adept at creative problem-solving, prioritization and organization, with a commitment to detail.
  • Strong Communicator - Comfort using data to diagnose challenges, identify opportunities, and drive solutions through emails, calls, and in-person meetings (in the future)
  • Strategic Relationship Builder - Ability to work with C-Level executives and ask the difficult questions to qualify opportunities and passionate about building meaningful relationships that are mutually beneficial at their core
  • Strong passion for influencer marketing, substantial experience with account management, account mapping, solutions selling, operations and leadership

Who we are:

CreatorIQ is the most trusted software to unify and power advanced influencer marketing for the world’s most innovative enterprises. Our Intelligence Cloud facilitates data science-enabled creator discovery, streamlines workflow, ensures brand safety, and drives meaningful measurement. Amazon, AB Inbev, Calvin Klein, CVS, Disney, H&M, Logitech, Nestle, Sephora, and Unilever are just some of the brands that utilize CreatorIQ’s platform to drive real business results across their influencer marketing ecosystems. CreatorIQ is a global company headquartered in Los Angeles with offices in San Francisco, London, and Ukraine.

At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being client-focused, putting team members first, leading with empathy, ensuring a no jerks policy, and staying focused on what's important, we create a synergistic atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
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    • HubSpotCRM
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    • SlackCollaboration


Our WeWork in Financial District is central to all major subway lines and boasts a wide range of tasty lunch spots, outdoor venues, and fun Happy Hour

An Insider's view of CreatorIQ

What are some social events your company does?

CreatorIQ does such a great job of getting the team together! In this remote world, so many of us come from all over and CIQ makes it a point to invite everyone. My favorite events include: a Zoom flower arrangement class, mini golf with the team, and learning how to properly play ping pong!


Senior Account Executive, Agency

What does your typical day look like?

My day starts with trainings. Then I review slack channels and emails. I continue my day by working on product solutions for the platform, doing research, brainstorming with the team, and writing down actual feature requirements. After lunch, close to the evening, I have several meeting to finish my day.


Associate Product Manager

How does the company support your career growth?

Becoming an industry knowledge expert was a goal of mine when I first started at CIQ and our leadership team supported me with the resources and time I needed to achieve my goals. CreatorIQ also provided me a safe space to show up as my authentic self which was a game-changer. My manager was instrumental in fast-tracking my path to leadership.


Director of Customer Success East Coast

How do you make yourself accessible to the rest of the team?

I make myself available by fostering a culture of transparency and reliability. If my team asks for something, I respond quickly to either address the concern or provide a timeline for doing so. I never put myself above my team—I make it clear that we're all in this together, and their time is every bit as valuable as my own.


Director of Content Marketing

How would you describe the company’s work-life balance?

I like to think my managers enforce the work-life balance that I have at CreatorIQ. We can manage our workloads as we see fit, which helps us create a work-life balance that works best. Collectively, the team also contributes to this, as we check in on each other to ensure that we are not overworked and have the support needed to be successful.


Sr. Implementation Manager

What are CreatorIQ Perks + Benefits

CreatorIQ Benefits Overview

We offer competitive salary & stock options, highly subsidized health benefits, standing desks, fully stocked kitchen, monthly cell phone stipend, regular happy hours, social events, and more, & dogs welcome!

Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Dedicated diversity and inclusion staff
Highly diverse management team
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
CIQ NY Run Club
Mental health benefits
Financial & Retirement
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Generous parental leave
We provide up to 12 weeks of parental leave for the primary caretaker. CreatorIQ also provides 4 weeks of leave for the secondary caretaker.
Family medical leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
CreatorIQ sponsors family-oriented events annually.
Vacation + Time Off
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
CreatorIQ's pet policy is dog-friendly daily.
Recreational clubs
The company pays 75$ monthly stipend towards holistic health via ThrivePass (benefits including but not limited to: yoga studio/gym membership, massage, acupuncture, mindful app, activewear, ski lift
Fitness stipend
Home-office stipend for remote employees
$250 one time incentive
Professional Development
Job training & conferences
CreatorIQ offers employees professional development opportunities like the ability to attend job-related conferences and seminars.
Lunch and learns
Promote from within
Online course subscriptions available

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