Accounts Payable Analyst

About

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way. 

Job Overview
The Accounts Payable Analyst plays a critical role within the Shortage Control organization by analyzing vendor account activity, researching payment and booking discrepancies, and supporting the resolution of issues that impact inventory accuracy and financial performance. Acting as a liaison between merchants, vendors, stores, and Macy’s Accounts Payable, this role provides expertise on vendor payments, chargebacks, reversals, deductions, and booking processes.

The Analyst investigates discrepancies, identifies root causes, and partners with cross-functional teams to implement corrective actions that improve operational accuracy and reduce financial risk. Through proactive issue resolution, data analysis, and process improvement, this role contributes to shortage reduction initiatives, strengthens financial controls, and supports positive vendor and merchant relationships. Perform other duties as assigned. 

Essential Functions:

Vendor Inquiry Resolution

• Serve as a subject matter expert on Accounts Payable processes, policies, chargebacks, reversals, and vendor account activity for merchants and business partners.

• Monitor the AP inquiry form and respond promptly to merchant inquiries, ensuring timely resolution.

• Review vendor account activity, including payments, chargebacks, reversals, and deductions. Communicate clear and accurate findings to merchants for vendor discussions.

• Gather, organize, and validate supporting documentation required for escalated issues and monitor progress through resolution.

• Review and validate reversal amounts by analyzing supporting documentation and ensuring compliance with Accounts Payable policies and procedures.

• Identify trends in recurring vendor issues and recommend process improvements or communication strategies to reduce future disputes and enhance vendor relationships.

• Maintain a strong understanding of vendor payment processes, chargeback programs, and AP systems to provide accurate guidance and support.

Booking Resolution

• Monitor direct-to-store (DTS) booking activity to ensure timely and accurate receipt processing and minimize vendor payment discrepancies.

• Investigate booking discrepancies and respond to inquiries from stores, merchants, and vendors by leveraging multiple systems and data sources to determine appropriate resolution paths.

• Review under-booked purchase orders to validate merchandise receipt and ensure vendor payment.

• Investigate over-booked POs by analyzing receipts, invoices, and purchase order activity; confirm discrepancies and prepare documentation for Accounts Payable adjustments when necessary.

• Identify root causes of booking errors and recommend corrective actions and process improvements to reduce recurring issues.

• Partner with stores, merchants, and central operations to improve booking accuracy and resolve operational challenges impacting vendor payments.

• Work with Central ARO to facilitate the timely booking of un-booked or inaccurately booked POs

Partnership & Continuous Improvement

• Partner with merchants, stores, Accounts Payable, Central ARO, and other cross-functional teams to resolve booking, payment, and vendor account issues efficiently.

• Provide guidance and support to vendors on MacysNet functionality, chargeback processes, and dispute management procedures.

• Escalate complex, high-impact, or cross-functional issues to the appropriate Accounts Payable, Finance, Supply Chain, or Operations teams to ensure timely and accurate resolution.

• Analyze recurring issues and identify opportunities to improve operational efficiency, financial accuracy, and service levels.

• Support process improvement initiatives and contribute to the development of best practices that enhance the vendor and merchant experience.

Qualifications & Competencies

• Education & Experience: Bachelor’s degree or equivalent work experience in finance, retail, or supply chain. 2+ years of relevant experience preferred.
• Analytical Skills: Strong mathematical and analytical capabilities with the ability to identify patterns, variances, and root causes in data.
• Communication: Exceptional verbal and written communication skills; able to clearly present findings and recommendations to diverse stakeholders.
• Problem-Solving: Strategic thinker and creative problem solver with excellent judgment and attention to detail.
• Collaboration: Relationship-driven professional with the ability to influence and connect across various levels and departments.
• Technical Proficiency: Advanced proficiency in Microsoft Excel, including pivot tables, lookups, and data analysis techniques. Familiarity with financial systems and retail inventory tools preferred.
• Time Management: Highly organized and capable of managing multiple priorities in a fast-paced environment with a strong sense of urgency.
• Work Schedule: Ability to work a flexible schedule based on department and Company needs

• Physical Requirements: 

  • Requires prolonged periods of sitting, with occasional standing

  • Occasionally requires walking, bending, reaching, hearing and talking

  • Continuous use of computers and other office equipment

This job description is not all inclusive; additionally, Macy’s, Inc. reserves the right to amend this job description at any time.  Macy’s, Inc. – including Macy’s, Bloomingdale’s, and Blue Mercury – is an equal opportunity employer, committed to a diverse and inclusive work environment.